Journal of Business & Banking









Mei-Oktober 2025

The latest issue of the Journal of Business and Banking (JBB) presents a diverse collection of empirical studies that explore critical dimensions of contemporary business practices, digital transformation, and financial performance across various sectors. This edition features research on patient satisfaction and loyalty in public healthcare, the impact of ESG-based accounting standards on non-financial corporate performance, and the adoption of biometric technology in digital banking among Generation Z and Millennials. Additionally, it examines the moderating role of gender in service quality and student satisfaction, the optimization of content marketing strategies, and the psychological antecedents of purchasing intentions. Financial behavior, banking efficiency during crises, dividend policy models, and freelance tutor loyalty further enrich this volume, offering valuable insights for academics, practitioners, and policymakers navigating the evolving landscape of business and finance.

Announcements

Call for Paper

The Journal of Business and Banking (JBB) is now accepting manuscript submissions for Volume 15, Issue 1 (2025). We invite scholars, researchers, and practitioners to submit high-quality original research articles.


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Vol. 15 No. 01 (2025) JOURNAL ARCHIVES AUTHOR GUIDELINE ARTICLE SUBMISSION

Articles

Patient Satisfaction and Loyalty in Public Healthcare: The Role of Digital Marketing and Service Quality
Rizka Amelia Mayasari (Universitas Hayam Wuruk Perbanas)
Basuki Rachmat (Universitas Hayam Wuruk Perbanas)
pdf • DOI: 10.14414/jbb.v15i01.5214 • Page: 1-20 • Views : 536
Dampak Penerapan SAK Berbasis ESG Terhadap Kinerja Keuangan Perusahaan Non Keuangan di Indonesia
Rizqa Arimurti (Politeknik Negeri Bengkalis)
Muhammad Fuad Asrofillah (Politeknik Negeri Bengkalis)
Larbiel Hadi (Politeknik Negeri Bengkalis)
Emon Sulaeman (Bursa Efek Indonesia)
pdf • DOI: 10.14414/jbb.v15i01.5370 • Page: 21-37 • Views : 914
Biometric Technology in Digital Banking: Insights from Generation Z and Millennials
Herwin Ardianto (Universitas Hayam Wuruk Perbanas)
Chitra Laksmi Rithmaya (Universitas Hayam Wuruk Perbanas)
Larasati Ayu Sekarsari (Universitas Hayam Wuruk Perbanas)
pdf • DOI: 10.14414/jbb.v15i1.5378 • Page: 39-58 • Views : 517
The Moderating Effect Of Gender On The Relationship Between Service Quality and Student Satisfaction Using A Hesqual Model: Evidence From A Private University In East Borneo
Haryadi Jaka Susila (STIE Balikpapan; Master of Management Student at the Program Faculty of Economics and Business, Universitas Hayam Wuruk Perbanas, Surabaya, East Java, Indonesia)
Rr. Iramani (UHW Perbanas Surabaya)
pdf • DOI: 10.14414/jbb.v15i01.5089 • Page: 59-80 • Views : 438
Optimalisasi Pemasaran Konten dalam Meningkatkan Keputusan Pembelian pada Dian Abadi Frozen Food
Laila Ramadhani (Universitas Pembangunan Nasional "Veteran" Jawa Timur)
Mubarokah (Universitas Pembangunan Nasional Veteran Jawa Timur)
Fatchur Rozci (Universitas Pembangunan Nasional Veteran Jawa Timur)
pdf • DOI: 10.14414/jbb.v15i01.5372 • Page: 81-103 • Views : 381
Dari interaksi ke transaksi: Apakah hubungan adalah kunci di balik niat untuk membeli?
Fiola Augustine Patricia (Universitas Surabaya)
Juliani Dyah Trisnawati (Universitas Surabaya)
Prita Ayu Kusumawardhany (Universitas Surabaya)
pdf • DOI: 10.14414/jbb.v15i01.5412 • Page: 105-127 • Views : 348
Peran Mediasi Perilaku Keuangan pada Keputusan Investasi
Erika Stephani Putri Hendrika (Universitas Hayam Wuruk Perbanas)
Dewi Ayu Wulandari (Universitas Hayam Wuruk Perbanas)
Lutfi (Universitas Hayam Wuruk Perbanas)
pdf • DOI: 10.14414/jbb.v15i01.5508 • Page: 129-144 • Views : 353
Efficiency Effects on Iranian Banks’Performance and Stability during COVID-19
Zahra Mojdeh (Adib Educational Institute of Mazandaran, Iran)
Zabihollah Taheri (Adib Educational Institute of Mazandaran, Iran)
pdf • DOI: 10.14414/jbb.v15i01.5457 • Page: 145-163 • Views : 232
Model Kebijakan Dividen pada Bank Pembangunan Daerah di Indonesia dengan Ukuran Perusahaan Sebagai Moderasi
Sindy Friska Alfiana (Universitas Hayam Wuruk Perbanas)
Linda Purnama Sari (Universitas Hayam Wuruk Perbanas)
pdf • DOI: 10.14414/jbb.v15i01.5538 • Page: 165-182 • Views : 300
Antecedents of Freelance Tutor Loyalty at IBSI Education: A Job Satisfaction Mediation Study
Irma Arista (Universitas Hayam Wuruk Perbanas Surabaya)
pdf • DOI: 10.14414/jbb.v15i01.5572 • Page: 183-203 • Views : 173
Vol. 15 No. 01 (2025) JOURNAL ARCHIVES AUTHOR GUIDELINE ARTICLE SUBMISSION

Journal Info

Journal title  : Journal of Business & Banking
Initial  : JBB
Prefix DOI  : 10.14414 crossref3 
Online ISSN  : 2303-3460
Printed ISSN  : 2088-7841
Editor In Chief  : Rr. Iramani
Publisher  : Research Center and Community Services (PPPM)
Organizer  : Universitas Hayam Wuruk "Perbanas" Surabaya
Frequency  : Biannually (May-October), and (November-April)
First publication year  : 2011
Editorial address  : Jl. Wonorejo No.16, Wonorejo, Kec. Rungkut, Surabaya, Jawa Timur 60296
Telephone  : +62 31 5992985
Email  : jbb@perbanas.ac.id