Kinerja Adaptif Karyawan Perbankan Swasta: Peran Motivasi Kerja, KomitmenOrganisasi, dan Perbedaan Generasi

Kelvin Andrea; Soni Harsono; Emma Julianti

doi:10.14414/jbb.v15i2.5672

Vol. 15 No. 2 (2025), Articles

Vol. 15 No. 2 (2025) Pages 283-311

Kinerja Adaptif Karyawan Perbankan Swasta: Peran Motivasi Kerja, KomitmenOrganisasi, dan Perbedaan Generasi

Kelvin Andrea⁺⁻
Prof. Dr. Drs. Soni Harsono, Msi.⁺⁻
Dr. Emma Julianti, S.E., M.M.⁺⁻

Kelvin Andrea

Univeristas Hayam Wuruk Perbanas

Prof. Dr. Drs. Soni Harsono, Msi.

Universitas Hayam Wuruk Perbanas

Dr. Emma Julianti, S.E., M.M.

Universitas Hayam Wuruk Perbanas

DOI: 10.14414/jbb.v15i2.5672

Published 2026-08-20

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Keywords

Job Satisfaction
Work Motivation
Organizational Commitment
Adaptive Performance
Private Banking

How to Cite

Andrea, K., Harsono, S., & Julianti, E. (2026). Kinerja Adaptif Karyawan Perbankan Swasta: Peran Motivasi Kerja, KomitmenOrganisasi, dan Perbedaan Generasi. Journal of Business & Banking, 15(2), 283-311. https://doi.org/10.14414/jbb.v15i2.5672

Abstract

Fenomena lingkungan bisnis VUCA (Volatility, Uncertainty, Complexity, dan Ambiguity) menuntut perusahaan perbankan memiliki karyawan dengan kinerja adaptif yang tinggi. Kinerja adaptif tersebut dipengaruhi oleh kepuasan kerja, yang terbentuk dari motivasi kerja dan komitmen organisasi. Penelitian ini bertujuan untuk menguji peran kepuasan kerja sebagai mediator dalam hubungan antara motivasi kerja dan komitmen organisasi terhadap kinerja adaptif karyawan. Selain itu, penelitian ini juga melakukan uji beda untuk mengetahui perbedaan karakteristik generasi milenial dengan generasi Z. Penelitian ini menggunakan pendekatan kuantitatif dengan melibatkan 150 karyawan di tiga bank swasta di Surabaya yang dipilih melalui teknik purposive sampling. Data primer dikumpulkan melalui kuesioner dengan skala Likert 5 poin dan dianalisis menggunakan teknik Partial Least Squares (PLS) dengan bantuan SmartPLS 4.0. Hasil penelitian menunjukkan bahwa motivasi kerja berpengaruh positif dan signifikan terhadap kinerja adaptif. Selain itu, karyawan Generasi Z memiliki tingkat motivasi yang lebih tinggi dibandingkan generasi Milenial. Temuan ini menegaskan pentingnya peningkatan motivasi melalui penetapan target yang jelas, sistem penghargaan yang adil, serta dukungan terhadap kinerja. Penelitian ini memberikan kontribusi bagi pengembangan praktik manajemen sumber daya manusia di sektor perbankan, meskipun penggunaan data self-report berpotensi menimbulkan subjektivitas.

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Kinerja Adaptif Karyawan Perbankan Swasta: Peran Motivasi Kerja, KomitmenOrganisasi, dan Perbedaan Generasi

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