Peran Servant Leadership pada Organizational Citizenship Behavior dengan Mediasi Job Satisfaction

Dewi Karomatun Nur Jannah; Ignatius Soni Kurniawan; Nala Tri Kusuma

doi:10.14414/jbb.v13i2.4224

Vol. 13 No. 2 (2023), Articles

Vol. 13 No. 2 (2023)

Peran Servant Leadership pada Organizational Citizenship Behavior dengan Mediasi Job Satisfaction

Articles

DOI: 10.14414/jbb.v13i2.4224

Published 2024-01-18

Dewi Karomatun Nur Jannah⁺⁻
Ignatius Soni Kurniawan⁺⁻
Nala Tri Kusuma⁺⁻

Dewi Karomatun Nur Jannah

Universitas Sarjanawiyata Tamansiswa, Yogyakarta, DI Yogyakarta, Indonesia

Ignatius Soni Kurniawan

Universitas Sarjanawiyata Tamansiswa, Yogyakarta, DI Yogyakarta, Indonesia

Nala Tri Kusuma

Universitas Sarjanawiyata Tamansiswa, Yogyakarta, DI Yogyakarta, Indonesia

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Keywords

Job satisfaction
Organizational citizenship behavior
Perceived organizational support
Servant leadership

How to Cite

Nur Jannah, D. K., Kurniawan, I. S., & Kusuma, N. T. (2024). Peran Servant Leadership pada Organizational Citizenship Behavior dengan Mediasi Job Satisfaction. Journal of Business & Banking, 13(2), 213-235. https://doi.org/10.14414/jbb.v13i2.4224

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study aims to determine the effect of servant leadership and perceived organizational support on organizational citizenship behavior through job satisfaction of PERUMDAM Tirta Projotamansari Bantul Yogyakarta emplo-yees. This research is quantitative, and primary data in the form of filling out questionnaires were taken with a census technique on 55 respondents. The data were collected through a direct survey, and then, processed using multiple linear regression analysis using SPSS version 23 and sobel test using daniel soper calculator. The results showed that servant leadership has a significant positive effect on job satisfaction, job satisfaction has a significant positive effect on organizational citizenship behavior, and job satisfaction mediates the effect of servant leadership on organizational citizenship behavior. Companies can improve the implementation of servant leadership which is still low among employees so that it can strengthen employee job satisfaction and contribute to organizational citizenship behavior.

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Peran Servant Leadership pada Organizational Citizenship Behavior dengan Mediasi Job Satisfaction

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