Keywords
Employee performance
Social support
Perceived organizational support
How to Cite
How to Cite
Abstract
The aim of this research is to assess and elucidate the impact of perceived organizational support and social support on employee performance, with organizational commitment serving as a mediating factor. The study involved 543 employees from the Regional Secretariat Office of Southeast Sulawesi Province. A sample of 84 employees was selected using a proportional cluster random sampling technique. Data were collected through questionnaires and interviews. For statistical analysis, SmartPLS 4.0 software was employed to model structural equations. The findings reveal that perceived organizational support, social support, and organizational commitment all influence employee performance. Specifically, perceived organizational support does not significantly affect organizational commitment, whereas social support has a significant impact on it. Organizational commitment does not mediate the relationship between perceived organizational support and employee performance; however, it does mediate the relationship between social support and employee performance. The Regional Secretariat Office of Southeast Sulawesi Province and related stakeholders can utilize these findings to enhance employee performance by focusing on employee commitment, perceived organizational support, and social support.
References
Afrianty, T. W., Burgess, J., & Issa, T. (2015). Family-friendly support programs and work family conflict among Indonesian higher education employees. Equality, Diversity and Inclusion, 34(8), 726–741. https://doi.org/10.1108/EDI-04-2015-0026
Afsar, B., & Badir, Y. (2017). Workplace spirituality, Perceived Organizational Support and innovative work behavior: The mediating effects of person organization fit. Journal of workplace Learning. https://doi.org/10.1108/JWL-11-2015-0086
Allen, N. J., & Meyer, J. P. (1991). The measurement and antecedents of affective, continuance and norma-tive commitment to the organization. Journal of occupational psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Amri, A., & Ramadhi, R. (2021). Mediation of job satisfaction: communication, commitment and work dis-cipline and their impact on employee performance (Case study at Radio Republic Indonesia (RRI) Padang). Strategic: Journal of Management Sciences, 1(3), 94-112. https://doi.org/10.37403/strategic.v1i3.21
Ariany, V., Naipospos, N. Y., Tanjung, I. S., & Sariyanto, S. (2022). Analysis of the effect of dual role conflict and social support on organizational commitment in career women in the Governor's Office of North Sumatra. Jesya (Jurnal Ekonomi dan Ekonomi Syariah), 5(2), 2345-2353. https://doi.org/10.36778/jesya.v5i2.851
Arslaner, E., & Boylu, Y. (2017). Perceived Organizational Support, work family/family-work conflict and presenteeism in hotel industry. Tourism Review. https://doi.org/10.1108/TR-09-2016-0031
Asrunputri, A. P. (2018). The influence of job satisfaction, work involvement, and perceived organizational support on organizational commitment at Bank Syariah Mandiri. Jurnal Dinamika Manajemen Dan Bisnis, 1(2). https://doi.org/10.21009/JDMB.01.2.01
Barron, Reuben M dan Kenny, David A. 1986. The moderator-mediator variable distinction in social psy-chological research: conceptual, strategic, and statistical considerations. Journal of Personality and So-cial Psychology. 51 (6): 1173-1182
Baruch-Feldman C., Elizabeth Brondolo, Dena Ben-Dayan, Joseph Schwartz. (2002). Sources of social sup-port and burnout, job satisfaction, and productivity. Journal of Occupational Health Psychology. 7(1):84-93. DOI:10.1037//1076-8998.7.1.84
Bambang S., & Suprapto (2023). The role of organizational commitment and employee engagement in me-diating the impact of perceived organizational support on employee performance. Dinasti Interna-tional Journal of Management Science, 4(6). https://doi.org/10.31933/dijms.v4i6.1960
Bashiri, Y. (2015). Investigation of social factors on violence against women (Sanandaj and Bijar Cities). Thesis. Faculty of Social Sciences. Allameh Tabatabaei University. Tehran. [Persian]
Benlioglu, B., & Baskan, G. A. (2014). The examination of the effects of perceived organizational support of university teaching staff on organizational commitment. Mevlana International Journal of Education, 4(2), 37-51.
Berdiyana, M., & Witjaksono, A. D. (2022). The influence of perceived organizational support, job satisfac-tion and organizational citizenship behavior on employee performance. International Journal of Multi-cultural and Multireligious Understanding, 9(6), 314-324. http://dx.doi.org/10.18415/ijmmu.v9i6.3899
Boateng, F. D. (2014). Perceived Organizational Support and police officer effectiveness: Testing the organ-izational support theory in Ghana. International Criminal Justice Review, 24(2), 134-150. https://doi.org/10.1177/1057567714536907
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of Perceived Organizational Support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. In-ternational journal of hospitality management, 31(1), 180-190. https://doi.org/10.1016/j.ijhm.2011.04.011
Colquitt, J. A. 2013. On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86: 356-400
Colquitt, Jason A., Jeffery A. Lepine dan Michael J. Wesson (2015). Organizational Behavior Improving perfor-mance and commitment in the workplace. Fourth edition. Mc Graw Hill. New York
Cook, J. and Wall, T. (1980). New work attitude measures of trust, organizational commitment and person-al need non-fulfilment. Journal of Occupational Psychology, 53, 39-52. http://dx.doi.org/10.1111/j.2044-8325.1980
Cordes, C. L., & Dougherty, T. W. (1993). A review and integration of resources on job burnout. Academy of Management Review, 18, 621 – 656
Darmanto, R. F., & Ariyanti, A. (2021). The influence of learning organization, social support, and work motivation on employee performance of PT Bank Mandiri Bekasi Branch. Jurnal Perkembangan Wiras-wasta, 23(2). DOI: http://dx.doi.org/10.33370/jpw.v23i2.527
Darmawan, D., & Mardikaningsih, R. (2021). Study of the role of quality of work life, leadership and per-ception of organizational support on organizational commitment. Jurnal Simki Economic, 4(1), 89-98. https://doi.org/10.29407/jse.v4i1.97
Davenport, E. (1999). Implicit orders: Documentary genres and organizational practice. Proceedings of the 10th ASIS SIG/CR Classification Research Workshop, 45-64. Doi: 10.7152/acro.v10i1.12481
Dong, M., Mahfudnurnajamuddin, M., Semmaila, B., & Latief, B. (2019). Contributions of human resources development, leadership style, organizational commitment, and work motivation on good govern-ance and police officer performance (Study of police officer in South Sulawesi). European Journal of Business and Management Research, 4(6). https://doi.org/10.24018/ejbmr.2019.4.6.136
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived organizational support: Why caring about employees counts. Annual Review of Organizational Psychology and Organizational Behavior, 7, 101-124.
Griffin, 2016. Management. Twelfth Edition. South-Western College Pub
Hair, J.F., Christian, M.R., & Siggi, S.G. (2018). Partial least squares structural equation modeling-based discrete choice modeling: An illustration in modeling retailer choice. BuR - Business Research 12(1). DOI:10.1007/s40685-018-0072-4
Hellriegel, D., & Slocum, J. W. (2004). Organizational behavior. Ohio: Thompson South-Western
Hidayah, T. & Tobing, D.S.K. (2019). The influence of job satisfaction, motivation, and organizational com-mitment to employee performance. International Journal of Scientific and Technology Research. 7. 122-127.
Hobfoll, S. E., & Vaux, A. (1993). Social support: Social resources and social context. https://doi.org/10.29407/jse.v4i1.97
Ibrahim, H. I., Isa, A., & Shahbudin, A. S. M. (2016). Organizational support and creativity: The role of de-velopmental experiences as a moderator. Procedia Economics and Finance, 35, 509-514. https://doi.org/10.1016/S2212-5671(16)00063-0
Koentjoro, W. (2002). Pendekatan Dukungan Sosial Keluarga. www.e-psikologi.com/index.php?op
Kohler, T., Cortina, J. M., Kurtessis, J. N., & Golz, M. (2015). Are we correcting correctly? Interdependence of reliabilities in meta-analysis. Organizational Research Methods, 18(3), 355-428. https://doi.org/10.1177/1094428114563617
Lee, J. S. (2018). Effects of nurses' resilience, job satisfaction, and social support on organizational commit-ment. The Korean Journal of Health Service Management, 12(1), 57-67. https://doi.org/10.12811/kshsm.2018.12.1.057
Luthans, Fred. 2011. Organizational Behavior, an Evidence-Based Approach, 12th edition. New York: McGraw-Hill.
Mowday, R.T., Porter, L.W. and Steers, R.M. (1982), Employee organization linkages: The psychology of commitment, absenteeism and turnover, Academic Press, Cambridge.
Muji Lestari, D., & Ratnawati, K. (2023). The influence of organizational support on organizational com-mitment and member performance. Jurnal Kewirausahaan dan Inovasi, 2(1). http://dx.doi.org/10.21776/jki.2023.02.1.14
Novitasari, D., Asbari, M., Purwanto, A., Fahmalatif, F., Sudargini, Y., Hidayati, L. H., & Wiratama, J. (2021). The influence of social support factors on performance: A case study of elementary school teachers. International Journal of Social and Management Studies, 2(1), 41-52. https://www.ijosmas.org/
Pratiwi, A. R., & Muzakki, M. (2021). Perceived organizational support on organizational commitment and employee performance. Jurnal Ilmiah Manajemen Dan Bisnis, 22(1), 111-120. https://doi.org/10.30596/jimb.v22i1.5282
Puah, L. N., Ong, L. D., & Chong, W. Y. (2016). The effects of perceived organizational support, perceived supervisor support and perceived coworker support on safety and health compliance. International Journal of Occupational Safety and Ergonomics, 22(3), 333-339. https://doi.org/10.1080/10803548.2016.1159390
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: the contribu-tion of perceived organizational support. Journal of applied psychology, 86(5), 825. https://doi.org/10.1037/00219010.86.5.825
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4). https://doi.org/10.1037/0021-9010.87.4.698
Robbins S.P, & Timothy Judge. (2017). Organizational behavior. 17th edition. Pearson Education. London
Silaban, R. L., Handaru, A. W., & Saptono, A. (2021). Effect of workload, competency, and career develop-ment on employee performance with organizational commitment intervening variables. The Interna-tional Journal of Social Sciences World (TIJOSSW), 3(1), 294-311.
Sitepu, A. J. M. (2018). The influence of social support, job stress, and job satisfaction on the performance of members of the drug investigation unit at the Banjarbaru Police Department. Kindai, 14(3). https://doi.org/10.35972/kindai.v14i3.222
Thoits. (2011). Mechanisms linking social ties and support to physical and mental health. Journal of Health and Social Behavior. 52(2):145-61. DOI:10.1177/0022146510395592
Vuong, B. N., Tushar, H., & Hossain, S. F. A. (2022). The effect of social support on job performance through organizational commitment and innovative work behavior: does innovative climate matter? Asia-Pacific Journal of Business Administration. https://doi.org/10.1108/APJBA-06-2021-0256
Wahyuni, R. A. (2019). Perceived organizational support and talent management on employee performance through employee engagement. Jurnal Ilmu Manajemen, 7(4), 905-913. https://doi.org/10.26740/jim.v7n4
Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member ex-change: A social exchange perspective. Academy of Management Journal, 40(1), 82-111. https://doi.org/10.5465/257021
Weny, W., Siahaan, R. F. B., Anggraini, D., & Sulaiman, F. (2021). The effect of perceived organizational support on employee performance. Enrichment: Journal of Management, 12(1), 321-324. https://doi.org/10.35335/enrichment.v12i1.224
Widarni, E. L., & Prabowo, B. H. (2021). The influence of public service motivation perceived organizational support, and compatibility on the performance of Malang district population and civil registration service personnel. Dinamika Governance: Jurnal Ilmu Administrasi Negara, 11(2). https://doi.org/10.33005/jdg.v11i2.2805
Zulfa, S. (2021). The effect of social support on employee performance during the covid-19 pandemic with affective commitment as a mediating variable (Case study of nurses at RSU Islam Klaten). Dissertation. Widya Dharma University
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Copyright (c) 2024 Journal of Economics, Business, and Accountancy Ventura