Analisis faktor penentu keberhasilan implementasi sistem informasi  akademik pada ISB Atma Luhur

Amri Amri; R Burham Isnanto; Ari Amir Alkodri; R Ferry Bakti Atmaja

doi:10.14414/jbb.v14i1.4499

Vol. 14 No. 1 (2024), Articles

Vol. 14 No. 1 (2024)

Analisis faktor penentu keberhasilan implementasi sistem informasi akademik pada ISB Atma Luhur

Articles

DOI: 10.14414/jbb.v14i1.4499

Published 2024-10-31

Amri Amri⁺⁻
R Burham Isnanto⁺⁻
Ari Amir Alkodri⁺⁻
R Ferry Bakti Atmaja⁺⁻

Amri Amri

Institut Sains dan Bisnis Atma Luhur, Pangkal Pinang, Bangka Belitung, Indonesia

R Burham Isnanto

Institut Sains dan Bisnis Atma Luhur, Pangkal Pinang, Bangka Belitung, Indonesia

Ari Amir Alkodri

Institut Sains dan Bisnis Atma Luhur, Pangkal Pinang, Bangka Belitung, Indonesia

R Ferry Bakti Atmaja

Institut Sains dan Bisnis Atma Luhur, Pangkal Pinang, Bangka Belitung, Indonesia

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Keywords

Information quality
System quality
Service quality
Ease of use
Student satisfaction
Structural equation modeling (SEM)

How to Cite

Amri, A., Isnanto, R. B., Alkodri, A. A., & Bakti Atmaja, R. F. (2024). Analisis faktor penentu keberhasilan implementasi sistem informasi akademik pada ISB Atma Luhur. Journal of Business & Banking, 14(1), 1-18. https://doi.org/10.14414/jbb.v14i1.4499

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

To support higher education, academic information systems are required. However, user satisfaction, especially among students, is crucial to the system’s success. The aim of this research was to investigate the relationship between student happiness and the quality of academic information systems at the Atma Luhur Institute of Science and Business (ISB), using ease of use as a mediating variable. This study aims to analyze the factors influencing student satisfaction with the academic information system at ISB Atma Luhur. Using structural equation modeling (SEM) with a partial least squares (PLS) approach, this research examines the impact of information quality, system quality, and service quality on ease of use and student satisfaction. Data were collected through questionnaires distributed to 200 students who use the information system. The results indicate that information quality and system quality significantly affect ease of use, which in turn affects student satisfaction. Additionally, service quality has a direct and significant impact on student satisfaction. These findings contribute significantly to the development of academic information systems by highlighting aspects that need attention to enhance user satisfaction. The practical implications of this research include recommendations for improving information quality, system quality, and service quality within the context of academic information systems.

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Analisis faktor penentu keberhasilan implementasi sistem informasi akademik pada ISB Atma Luhur

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