The effect of task characteristics on enterprise resource planning system success with user characteristics and organizational characteristics as mediating variables


  • Grace Theresia Pontoh Hasanuddin University
  • Deng Siraja Hasanuddin University
  • Muhammad Achyar Ibrahim Hasanuddin University



Task characteristic, user characteristic, organizational characteristic, ERP system success


Enterprise Resource Planning(ERP) is an integrated system that provides a wide range of benefits for the company, but there are still many companies who have unsuccessfully implemented ERP system. This study aimed to analyze the effect of the task characteristic and the success of Enterprise Resource Planning (ERP) on the success of ERP, with the user characteristic and organizational characteristic as mediating variables. The data were collected by using a questionnaire distributed directly to users of Enterprise Resource Planning (ERP) in Indonesian companies listed in Indonesia Stock Exchange (ISE). The data were processed by using Partial Least Square (PLS). It was found that the suitability of the task significantly affects the success of an ERP system, either directly or mediated by the user variable characteristic and organizational characteristic. Task difficulty also significantly affects the success of an ERP system if mediated by the convenience variable (user characteristic). The success of the ERP system is determined by based tasks and task complexity through the system the user's convenience in using the information system.

Author Biography

Grace Theresia Pontoh, Hasanuddin University

Departmen of Accounting


Amabile, T. M. (1993). Motivational synergy: Toward new conceptualizations of intrinsic and extrinsic motivation in the workplace. Human Resource Management Review, 3, 185-201. doi:10.1016/1053-4822(93)90012-S

Baron, R., & Kenny, D. (1986). A.(1986). The moderator-mediator variable distinction in social …. Journal of Personality and Social Psychology, 51, 1173-1182.

Chen, Q. L., & Zhou, Z. H. (2016). Unusual formations of superoxo heptaoxomolybdates from peroxo molybdates. Inorganic Chemistry Communications, 67, 95-98. doi:10.1016/j.inoche.2016.03.015

Cho, V. (2006). A study of the roles of trusts and risks in information-oriented online legal services using an integrated model. Information and Management, 43, 502-520. doi:10.1016/

Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and Intrinsic Motivation to Use Computers in the Workplace. Journal of Applied Social Psychology, 22, 1111-1132. doi:10.1111/j.1559-1816.1992.tb00945.x

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information System Success. Journal of Management Information Systems, 19, 9 - 30. doi:10.1080/07421222.2003.11045748

Dhewanto, H., & Falahah. (2007). ERP ( enterprise resource planning ) : menyelaraskan teknologi informasi dengan strategi bisnis. 237 hal.

Ghozali, I. (2011). Aplikasi Analisis Multivariate Dengan Program SPSS.

Goodhue, D. L. (1995). Task-Technology Fit. MIS Quarterly, 19, 213-236. doi:10.1074/jbc.M110.194316

Goodhue, D. L. (2007). Development and Measurement Validity of a Task-Technology Fit Instrument for User Evaluations of Information System. Decision Sciences, 29, 105-138. doi:10.1111/j.1540-5915.1998.tb01346.x

Hall, J. (2013). Accounting Information Systems (8th ed). 840.

Karimi, J., Somers, T. M., & Gupta, Y. P. (2004). Impact of environmental uncertainty and task characteristics on user satisfaction with data. Information Systems Research, 15. doi:10.1287/isre.1040.0022

Lim, H., Lee, S. G., & Nam, K. (2007). Validating E-learning factors affecting training effectiveness. International Journal of Information Management, 27, 22-35. doi:10.1016/j.ijinfomgt.2006.08.002

Mayer, A. K., Rogers, W. a., & Fisk, A. D. (2009). Understanding Technology Acceptance : Effects of User Expectancies on Human-Automation Interaction. Human Factors.

Monk, E., & Wagner, B. (2012). Concepts in Enterprise Resource Planning. 272 pages.

O'Brien, J. A., & Marakas, G. M. (2011). Management Information System Tenth Edition. 711.

Peter, S., DeLone, W., & McLean, E,W. (2013). Information Systems Success: The Quest for the Independent Variables. Journal of Information Systems, 29(IV), 7-61.

Porter, L. W., & Lawler, E. E. (1969). Managerial attitudes and performance.

Sanders, G. L., & Courtney, J. F. (2006). A Field Study of Organizational Factors Influencing DSS Success. MIS Quarterly, 9, 77. doi:10.2307/249275

Sarker, S., & Lee, A. S. (2003). Using a case study to test the role of three key social enablers in ERP implementation. Information and Management, 40, 813-829. doi:10.1016/S0378-7206(02)00103-9

Sarwono, J., & Narimawati, U. (2015). Membuat Skripsi, Tesis, dan Disertasi dengan Partial Least Square SEM. 226.

Sekaran, U., & Bougie, R. (2010). Research Methods for Business: A Skill Building Approach. 488.

Sugiyono. (2011). Metode Penelitian Kuantitatif, Kualitatif, dan R&D.

Uzoka, F.-M. E., Abiola, R. O., & Nyangeresi, R. (2011). Influence of Product and Organizational Constructs on ERP Acquisition Using an Extended Technology Acceptance Model. International Journal of Enterprise Information Systems, 4, 67-83. doi:10.4018/jeis.2008040105

Wawo, A. (2006). Kinerja Perusahaan. 11, 158-165.

Wijayanto, H. (2018). Pengaruh budaya organisasi terhadap kesuksesan implementasi enterprise resources planning dengan pendekatan updated delone and mclean information system success model. Jurnal Perilaku dan Strategi Bisnis, 1, 83-114. doi:10.26486/JPSB.V1I1 FEBRUARI.308

Wiyono, G. (2011). Merancang Penelitian Bisnis Dengan Alat Analisis SPSS 17.0 & SmartPLS 2.0.




How to Cite

Pontoh, G. T., Siraja, D., & Ibrahim, M. A. (2019). The effect of task characteristics on enterprise resource planning system success with user characteristics and organizational characteristics as mediating variables. Journal of Economics, Business, and Accountancy Ventura, 22(1), 48–58.