Leader-Member Exchange and Employee Performance:  Mediating Roles of Work Engagement and Job Satisfaction

Jufrizen Jufrizen; Dita Sayidina Harahap; Hazmanan Khair

doi:10.14414/jebav.v26i3.3591

Vol. 26 No. 3 (2023), Articles

Vol. 26 No. 3 (2023)

Leader-Member Exchange and Employee Performance: Mediating Roles of Work Engagement and Job Satisfaction

Articles

DOI: 10.14414/jebav.v26i3.3591

Published 19-01-2024 — Updated on 25-03-2024

Jufrizen Jufrizen⁺⁻
Dita Sayidina Harahap⁺⁻
Hazmanan Khair⁺⁻

Jufrizen Jufrizen

Universitas Muhammadiyah Sumatera Utara, Medan, Sumatera Utara, Indonesia

Dita Sayidina Harahap

Universitas Muhammadiyah Sumatera Utara, Medan, Sumatera Utara, Indonesia

Hazmanan Khair

Universitas Muhammadiyah Sumatera Utara, Medan, Sumatera Utara, Indonesia

Versions

25-03-2024 (2)
19-01-2024 (1)

pdf

Keywords

Leader-member exchange
Employee performance
Work engagement
Job satisfaction

How to Cite

Jufrizen, J., Harahap, D. S., & Khair, H. (2024). Leader-Member Exchange and Employee Performance: Mediating Roles of Work Engagement and Job Satisfaction. Journal of Economics, Business, and Accountancy Ventura, 26(3), 306-322. https://doi.org/10.14414/jebav.v26i3.3591 (Original work published 2024)

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Abstract

The purpose of this study is to investigate and evaluate the direct or indirect effects of leader-member exchange on work engagement and job satisfaction on employee performance. The study encompassed 215 employees who worked at the Office of the Regional Tax and Retribution Management Agency of Medan City, with 140 employees constituting the sample size. Questionnaires and interviews were employed in this study's data collection process. SmartPLS (Partial Least Square) 4.0 software is utilized for structural equation modeling in statistical analysis. The results of this study indicate that direct leader-member exchange, work engagement and job satisfaction have a significant effect on employee performance. Leader-member ex-change has a significant effect on performance through work engagement and employee job satisfaction at the Office of the Regional Tax and Retribution Management Agency of Medan City. This research provides information for the Office of the Regional Tax and Retribution Management Agency of Medan City and related parties to improve employee performance by increasing job satisfaction, and work engagement and improving existing leadership to provide employee comfort.

References

Aggarwal, A., Chand, P. K., Jhamb, D., & Mittal, A. (2020). Leader–Member Exchange, Work Engagement, and Psychological Withdrawal Behavior: The Mediating Role of Psychological Empowerment. Frontiers in Psychology, 11(March), 1–17. https://doi.org/10.3389/fpsyg.2020.00423

Arrasyid, M. I., Amaliyah, & Pandin, M. G. R. (2019). Investigating the integrated leader member exchange and supply chain strategy on employee performance. International Journal of Supply Chain Management, 8(6), 718–730. https://doi.org/10.59160/ijscm.v8i6.4060

Baharsyah, A. R., & Nugrohoseno, D. (2021). Pengaruh Employee Engagement terhadap Job Performance melalui Creativity sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 9(3), 1279–1292. https://doi.org/10.26740/jim.v9n3.p1279-1292

Bakotić, D. (2016). Relationship between job satisfaction and organisational performance. Economic Research-Ekonomska Istrazivanja , 29(1), 118–130. https://doi.org/10.1080/1331677X.2016.1163946

Benevene, P., Buonomo, I., & West, M. (2020). The Relationship Between Leadership Behaviors and Volunteer Commitment: The Role of Volunteer Satisfaction. Frontiers in Psychology, 11(November), 1–14. https://doi.org/10.3389/fpsyg.2020.602466

There are 95 references. More references >>

Aggarwal, A., Chand, P. K., Jhamb, D., & Mittal, A. (2020). Leader–Member Exchange, Work Engagement, and Psychological Withdrawal Behavior: The Mediating Role of Psychological Empowerment. Frontiers in Psychology, 11(March), 1–17. https://doi.org/10.3389/fpsyg.2020.00423

Arrasyid, M. I., Amaliyah, & Pandin, M. G. R. (2019). Investigating the integrated leader member exchange and supply chain strategy on employee performance. International Journal of Supply Chain Management, 8(6), 718–730. https://doi.org/10.59160/ijscm.v8i6.4060

Baharsyah, A. R., & Nugrohoseno, D. (2021). Pengaruh Employee Engagement terhadap Job Performance melalui Creativity sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 9(3), 1279–1292. https://doi.org/10.26740/jim.v9n3.p1279-1292

Bakotić, D. (2016). Relationship between job satisfaction and organisational performance. Economic Research-Ekonomska Istrazivanja , 29(1), 118–130. https://doi.org/10.1080/1331677X.2016.1163946

Benevene, P., Buonomo, I., & West, M. (2020). The Relationship Between Leadership Behaviors and Volunteer Commitment: The Role of Volunteer Satisfaction. Frontiers in Psychology, 11(November), 1–14. https://doi.org/10.3389/fpsyg.2020.602466

Bitmiş, M. G., & Ergeneli, A. (2011). Contingency approach to strategic management: A test of the mediating effect of leader member exchange on the relationship between psychological empowerment and job satisfaction in 21st century workplace. Procedia - Social and Behavioral Sciences, 24, 1143–1153. https://doi.org/10.1016/j.sbspro.2011.09.081

Breevaart, K., Bakker, A. B., Demerouti, E., & Heuve, M. van den. (2015). Leader-member exchange, work engagement, and job performance. Journal of Managerial Psychology, 30(7), 754–770. https://doi.org/10.1108/JMP-03-2013-0088

Bryan, V., & Vitello-Cicciu, J. (2022). Perceptions of preceptors’ authentic leadership and final year nursing students’ self-efficacy, job satisfaction, and job performance. Journal of Professional Nursing, 41(October 2021), 81–87. https://doi.org/10.1016/j.profnurs.2022.04.003

Burić, I., Zuffianò, A., & López-Pérez, B. (2022). Longitudinal relationship between teacher self-efficacy and work engagement: Testing the random-intercept cross-lagged panel model. Contemporary Educational Psychology, 70(July). https://doi.org/10.1016/j.cedpsych.2022.102092

Cahill, K. E., McNamara, T. K., Pitt-Catsouphes, M., & Valcour, M. (2015). Linking shifts in the national economy with changes in job satisfaction, employee engagement and work-life balance. Journal of Behavioral and Experimental Economics , 56, 40–54. https://doi.org/10.1016/j.socec.2015.03.002

Cakir, F. S., & Adiguzel, Z. (2020). Analysis of Leader Effectiveness in Organization and Knowledge Sharing Behavior on Employees and Organization. SAGE Open, 10(1), 1–14. https://doi.org/10.1177/2158244020914634

Casimir, G., Waldman, D. A., Bartram, T., & Yang, S. (2006). Trust and the Relationship Between Leadership and Follower Performance: Opening the Black Box in Australia and China. Journal of Leadership & Organizational Studies, 12(3), 68–84. https://doi.org/10.1177/107179190601200305

Chaurasia, S., & Shukla, A. (2013). The influence of leader-member exchange relations on employee engagement and work role performance. International Journal of Organization Theory and Behavior, 16(4), 465–493. https://doi.org/10.1108/IJOTB-16-04-2013-B002

Contreras, F., Espinosa, J. C., & Esguerra, G. A. (2020). Could Personal Resources Influence Work Engagement and Burnout? A Study in a Group of Nursing Staff. SAGE Open, 10(1). https://doi.org/10.1177/2158244019900563

Daft, R. L. (2017). Era Baru Manajemen. Jakarta: Salemba empat.

Davidescu, A. A. M., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among romanian employees-Implications for sustainable human resource management. Sustainability (Switzerland), 12(15), 1–53. https://doi.org/10.3390/su12156086

Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2012). A Meta-Analysis of Antecedents and Consequences of Leader-Member Exchange: Integrating the Past With an Eye Toward the Future. Journal of Management, 38(6), 1715–1759. https://doi.org/10.1177/0149206311415280

Erdogan, B., & Bauer, T. N. (2015). Leader-Member Exchange Theory. International Encyclopedia of the Social & Behavioral Sciences: Second Edition, 13, 641–647. https://doi.org/10.1016/B978-0-08-097086-8.22010-2

Fahlevi, M., Aljuaid, M., & Saniuk, S. (2022). Leadership Style and Hospital Performance: Empirical Evidence From Indonesia. Frontiers in Psychology, 13(May). https://doi.org/10.3389/fpsyg.2022.911640

Fisk, G. M., & Friesen, J. P. (2012). Perceptions of leader emotion regulation and LMX as predictors of followers’ job satisfaction and organizational citizenship behaviors. Leadership Quarterly, 23(1), 1–12. https://doi.org/10.1016/j.leaqua.2011.11.001

Ghozali, I., & Latan, H. (2015). Konsep, Teknik dan Aplikasi Menggunakan Program Smart PLS 3.0. Semarang: BP Undip.

Giel, T., & Breuer, C. (2021). The general and facet-specific job satisfaction of voluntary referees based on the model of effort-reward imbalance. European Sport Management Quarterly, 0(0), 1–23. https://doi.org/10.1080/16184742.2021.1964090

Goetz, N., & Wald, A. (2022). Similar but different? The influence of job satisfaction, organizational commitment and person-job fit on individual performance in the continuum between permanent and temporary organizations. International Journal of Project Management, 40(3), 251–261. https://doi.org/10.1016/j.ijproman.2022.03.001

Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219–247. https://doi.org/10.1016/1048-9843(95)90036-5

Gul, H., Usman, M., Liu, Y., Rehman, Z., & Jebran, K. (2018). Does the effect of power distance moderate the relation between person environment fit and job satisfaction leading to job performance? Evidence from Afghanistan and Pakistan. Future Business Journal, 4(1), 68–83. https://doi.org/10.1016/j.fbj.2017.12.001

Harris, K. J., Wheeler, A. R., & Kacmar, K. M. (2009). Leader-member exchange and empowerment: Direct and interactive effects on job satisfaction, turnover intentions, and performance. Leadership Quarterly, 20(3), 371–382. https://doi.org/10.1016/j.leaqua.2009.03.006

Heslin, P. A., Keating, L. A., & Ashford, S. J. (2020). How being in learning mode may enable a sustainable career across the lifespan. Journal of Vocational Behavior, 117(April 2018), 103324. https://doi.org/10.1016/j.jvb.2019.103324

Husein, N. M., & Hanifah, H. (2019). The Effect of Job Satisfaction on Employee Performance Through Coaching as Intervening Variables in Banjarmasin Government. 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) The, 830–836. https://doi.org/10.2991/piceeba2-18.2019.72

Hwang, W. J., & Park, E. H. (2022). Developing a structural equation model from Grandey’s emotional regulation model to measure nurses’ emotional labor, job satisfaction, and job performance. Applied Nursing Research, 64(November 2021), 151557. https://doi.org/10.1016/j.apnr.2021.151557

Jufrizen, J., & Kanditha, E. S. (2021). The effect of organizational justice on employee performance by job satisfaction as an intervening variable. Jurnal Kajian Manajemen Bisnis, 10(1), 1–17. https://doi.org/10.24036/jkmb.11219200

Jufrizen, J., Lumbanraja, P., Salim, S. R. A., & Gultom, P. (2017). The Effect of Compensation, Organizational Culture and Islamic Work Ethic Towards the Job Satisfaction and the Impact on the Permanent Lecturers. International Business Management, 11(1), 53–60. https://doi.org/10.36478/ibm.2017.53.60

Jufrizen, J., & Nasution, A. H. (2021). Peran Mediasi Workplace Spirituality pada Pengaruh Spiritual Leadership terhadap Organization Citizenship Behavior. Jurnal Bisnis Dan Manajemen, 8(2), 246–258. https://doi.org/10.26905/jbm.v8i2.5880

Juliandi, A. (2018). Structural equation model based partial least square SEM-PLS Menggunakan SmartPLS. Batam.

Kahn, W. A. (1990). Psychological Conditions Of Personal Engagement And Disengagement At Work. The Academy of Management Journal, 33(4), 692–724. https://doi.org/10.2307/256287

Kambu, A., Troena, E. A., Surachman, S., & Setiawan, M. (2012). Pengaruh Leader-Member Exchange, Persepsi Dukungan Organisasional, Budaya Etnis Papua dan Organizational Citizenship Behavior, terhadap Kinerja Pegawai pada Sekda Provinsi Papua. Jurnal Aplikasi Manajemen, 10(2), 262–272.

Kangas, H. (2021). Spanning leader–subordinate relationships through negative interactions: An examination of leader–member exchange breaches. Leadership, 17(2), 173–190. https://doi.org/10.1177/1742715020952676

Khan, H., Rehmat, M., Butt, T. H., Farooqi, S., & Asim, J. (2020). Impact of transformational leadership on work performance, burnout and social loafing: a mediation model. Future Business Journal, 6(1), 1–13. https://doi.org/10.1186/s43093-020-00043-8

Kim, S. J., & Choi, S. O. (2018). The effects of job mismatch on pay, job satisfaction, and performance. Journal of Open Innovation: Technology, Market, and Complexity, 4(4), 49. https://doi.org/10.3390/joitmc4040049

Kozlowski, S. W. J. (2018). Enhancing the Effectiveness of Work Groups and Teams: A Reflection. Perspectives on Psychological Science, 13(2), 205–212. https://doi.org/10.1177/1745691617697078

L´opez-Cabarcos, M. ´Angeles, Vázquez-Rodríguez, P., & Quiñoá-Piñeiro, L. M. (2022). An approach to employees’ job performance through work environmental variables and leadership behaviours. Journal of Business Research, 140, 361–369. https://doi.org/10.1016/j.jbusres.2021.11.006

Li, J. Bin, Leung, I. T. Y., & Li, Z. (2021). The pathways from self-control at school to performance at work among novice kindergarten teachers: The mediation of work engagement and work stress. Children and Youth Services Review, 121(October 2020), 105881. https://doi.org/10.1016/j.childyouth.2020.105881

Li, C. J., Li, F., Chen, T., & Crant, J. M. (2022). Proactive personality and promotability: Mediating roles of promotive and prohibitive voice and moderating roles of organizational politics and leader-member exchange. Journal of Business Research, 145(28), 253–267. https://doi.org/10.1016/j.jbusres.2022.03.002

Li, X., Sanders, K., & Frenkel, S. (2012). How leader-member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees’ job performance. International Journal of Hospitality Management, 31(4), 1059–1066. https://doi.org/10.1016/j.ijhm.2012.01.002

Liao, S. S., Hu, D. C., Chung, Y. C., & Chen, L. W. (2017). LMX and employee satisfaction: mediating effect of psychological capital. Leadership and Organization Development Journal, 38(3), 433–449. https://doi.org/10.1108/LODJ-12-2015-0275

Liden, R. C., & Maslyn, J. M. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24(1), 43–72. https://doi.org/10.1177/014920639802400105

Luthans, F. (2006). Perilaku Organisasi (10th ed.). Yogyakarta: Andi Offset.

Malik, M., Wan, D., Ahmad, M. I., Naseem, M. A., & Rehman, R. ur. (2015). The role of LMX in employee’s job motivation, satisfaction, empowerment, stress and turnover: Cross country analysis. Journal of Applied Business Research, 31(5), 1987–2000. https://doi.org/10.19030/jabr.v31i5.9413

Martin, R., Thomas, G., Legood, A., & Dello Russo, S. (2018). Leader–member exchange (LMX) differentiation and work outcomes: Conceptual clarification and critical review. Journal of Organizational Behavior, 39(2), 151–168. https://doi.org/10.1002/job.2202

Mathews, C., & Khann, I. K. (2016). impact of Workplace Environment that Affect Employees. International Journal of Science and Research (IJSR), 5(4), 852–855. Retrieved from www.ijsr.net

Mathis, R. L., & Jackson, J. H. (2015). Human Resource Management : Essential Perspectives (Cengage Le).

Memon, A. H., Khahro, S. H., Memon, N. A., Memon, Z. A., & Mustafa, A. (2023). Relationship between Job Satisfaction and Employee Performance in the Construction Industry of Pakistan. Sustainability (Switzerland), 15(11), 1–21. https://doi.org/10.3390/su15118699

Muda, I., Rafiki, A., & Harahap, M. R. (2014). Factors Influencing Employees ’ Performance : A Study on the Islamic Banks in Islamic Science University of Malaysia University of North Sumatera. International Journal of Business and Social Sience, 5(2), 73–81.

Mulyadi, M. (2018). Pengaruh Pelatihan Dan Motivasi Terhadap Kinerja Karyawan Pada PT. Permata Lestari. Pengaruh Pelatihan Dan Motivasi Terhadap Kinerja Karyawan Pada PT. Permata Lestari, 2(1), 122–140. https://doi.org/10.32493/jjsdm.v2i1.1939

Ok, C. M., & Lim, S. G. (Edward). (2022). Job crafting to innovative and extra-role behaviors: A serial mediation through fit perceptions and work engagement. International Journal of Hospitality Management, 106(June), 103288. https://doi.org/10.1016/j.ijhm.2022.103288

Paais, M., & Pattiruhu, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. Journal of Asian Finance, Economics and Business, 7(8), 577–588. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.577

Pacheco, P. O., & Coello-montecel, D. (2023). Computers in Human Behavior Does psychological empowerment mediate the relationship between digital competencies and job performance ? Computers in Human Behavior, 140(July 2022), 107575. https://doi.org/10.1016/j.chb.2022.107575

Paliga, M. (2022). Human–cobot interaction fluency and cobot operators’ job performance. The mediating role of work engagement: A survey. Robotics and Autonomous Systems, 155, 104191. https://doi.org/10.1016/j.robot.2022.104191

Peters, B. G. (2018). The challenge of policy coordination. Policy Design and Practice, 1(1), 1–11. https://doi.org/10.1080/25741292.2018.1437946

Prathama, I. G. G. W. A., & Mujiati, N. W. (2022). The Role of Job Satisfaction Mediate the Effect of Leader Member Exchange on Employee Performance at PT BPR Luhur Damai Tabanan. European Journal of Business and Management Research, 7(3), 72–77. https://doi.org/10.24018/ejbmr.2022.7.3.1416

Purwadi, P., Darma, D. C., Febrianti, W., & Mirwansyah, D. (2020). Exploration of Leadership, Organizational Culture, Job Satisfaction, and Employee Performance. Technium Social Sciences Journal, 9(April), 116–130. Retrieved from https://techniumscience.com/index.php/socialsciences/article/view/332/124

Qalati, S. A., Zafar, Z., Fan, M., Sánchez Limón, M. L., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11), 1–10. https://doi.org/10.1016/j.heliyon.2022.e11374

Regts, G., Molleman, E., & van de Brake, H. J. (2019). The impact of leader‒member exchange on follower performance in light of the larger social network. Human Relations, 72(8), 1265–1291. https://doi.org/10.1177/0018726718806351

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698

Robbins, S. P., & Coulter, M. (2018). Management (14th ed.). London: Pearson.

Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (15th ed.). New Jersey: Prentice Hall. Inc.

Rokhman, W., Rivai, H. A., & Adewale, A. (2011). An Examination of the Mediating Effect of Islamic Work Ethic on the Relationships between Transformational Leadership and Work Outcomes. Gadjah Mada International Journal of Business, 3(2), 125–142. https://doi.org/10.22146/gamaijb.5487

Sabuhari, R., Jabid, A. W., Rajak, A., & Soleman, M. M. (2021). The Role of Organizational Culture Adaptation and Job Satisfaction in Mediating Effects of Human Resource Flexibility on Employee Performance. Jurnal Dinamika Manajemen, 12(1), 132–145. https://doi.org/10.15294/jdm.v12i1.27026

Sadick, A. M., Kpamma, Z. E., & Agyefi-Mensah, S. (2020). Impact of indoor environmental quality on job satisfaction and self-reported productivity of university employees in a tropical African climate. Building and Environment, 181(April), 107102. https://doi.org/10.1016/j.buildenv.2020.107102

Saeed, R., Mussawar, S., Lodhi, R. N., Iqbal, A., Nayab, H. H., & Yaseen, S. (2013). Factors affecting the performance of employees at work place in the banking sector of Pakistan. Middle East Journal of Scientific Research, 17(9), 1200–1208. https://doi.org/10.5829/idosi.mejsr.2013.17.09.12256

Saks, A. M. (2006). Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology, 21(7), 600–619. https://doi.org/10.1108/02683940610690169

Saleem, F., Malik, M. I., & Qureshi, S. S. (2021). Work Stress Hampering Employee Performance During COVID-19: Is Safety Culture Needed? Frontiers in Psychology, 12(August), 1–13. https://doi.org/10.3389/fpsyg.2021.655839

Schaufeli, W. B., & Bakker, A. B. (2010). Defining and measuring work engagement: Bringing clarity to the concept (Work engag; A. B. Bakker & M. P. Leiter, eds.). Hove and New York: Psychology Press.

Sepdiningtyas, R., & Santoso, C. B. (2017). The influence of Leader-Member Exchange on individual performance: The roles of work engagement as a mediating variable and co- workers support as a moderating variable. Review of Integrative Business and Economics, 6(4), 285–305. Retrieved from http://www.buscompress.com/view-articles.html

Setiawan, F., & Dewi, A. A. S. K. (2014). Pengaruh kompensasi dan lingkungan kerja Terhadap kinerja karyawan pada cv. Berkat Anugrah. E-Jurnal Akuntansi Universitas Udayana, 3(5), 1471–1490.

Siengthai, S., & Pila-Ngarm, P. (2016). The interaction effect of job redesign and job satisfaction on employee performance. Evidence-Based HRM, 4(2), 162–180. https://doi.org/10.1108/EBHRM-01-2015-0001

Steinmann, B., Klug, H. J. P., & Maier, G. W. (2018). The path is the goal: How transformational leaders enhance followers’ job attitudes and proactive behavior. Frontiers in Psychology, 9(NOV), 1–15. https://doi.org/10.3389/fpsyg.2018.02338

Stephanie, & Gustomo, A. (2015). Proposal to Improve Employee Engagement in PT Maju Sentosa by AON Hewitt Model and Mercer Model. Procedia - Social and Behavioral Sciences, 169(February), 363–370. https://doi.org/10.1016/j.sbspro.2015.01.321

Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Suharnomo, S., & Kartika, D. (2018). Leader-member exchange, job satisfaction, employee engagement, and employee performance. Diponegoro International Journal of Business, 1(2), 121–128. https://doi.org/10.14710/dijb.1.2.2018.121-128

Supriyanto, A. S., Ekowati, V. M., Reza, M. F., & Mitasari, R. (2021). Factor Influencing Employee Performance: The Role of Leader-Member Exchange and Job Satisfaction. PalArch’s Journal of Archaelogy of Egypt/Egyptology, 18(2), 215–225.

Sypniewska, B., Baran, M., & Kłos, M. (2023). Work engagement and employee satisfaction in the practice of sustainable human resource management – based on the study of Polish employees. International Entrepreneurship and Management Journal, 19(2023), 1069–1100. https://doi.org/10.1007/s11365-023-00834-9

Tisu, L., Lupșa, D., Vîrgă, D., & Rusu, A. (2020). Personality characteristics, job performance and mental health the mediating role of work engagement. Personality and Individual Differences, 153(December 2018), 109644. https://doi.org/10.1016/j.paid.2019.109644

Venkatesh, V., Davis, F. D., & Zhu, Y. (2022). A cultural contingency model of knowledge sharing and job performance. Journal of Business Research, 140(December 2021), 202–219. https://doi.org/10.1016/j.jbusres.2021.07.042

Vu, T. Van. (2022). Perceived socially responsible HRM, employee organizational identification, and job performance: the moderating effect of perceived organizational response to a global crisis. Heliyon, 8(11), e11563. https://doi.org/10.1016/j.heliyon.2022.e11563

Wagner, B., & Koob, C. (2022). The relationship between leader-member exchange and work engagement in social work: A mediation analysis of job resources. Heliyon, 8(1), e08793. https://doi.org/10.1016/j.heliyon.2022.e08793

Wang, L., & Chen, Y. (2022). Success or growth? Distinctive roles of extrinsic and intrinsic career goals in high-performance work systems, job crafting, and job performance. Journal of Vocational Behavior, 135(March), 103714. https://doi.org/10.1016/j.jvb.2022.103714

Wang, Z., & Jing, X. (2018). Job Satisfaction Among Immigrant Workers. Social Indicators Research, 139(1), 381–401. Retrieved from https://www.jstor.org/stable/48715356

Wayoi, D. S., Margana, M., Prasojo, L. D., & Habibi, A. (2021). Dataset on Islamic school teachers’ organizational commitment as factors affecting job satisfaction and job performance. Data in Brief, 37, 107181. https://doi.org/10.1016/j.dib.2021.107181

Wen, J., Huang, S. (Sam), & Teo, S. (2023). Effect of empowering leadership on work engagement via psychological empowerment: Moderation of cultural orientation. Journal of Hospitality and Tourism Management, 54(September 2022), 88–97. https://doi.org/10.1016/j.jhtm.2022.12.012

Wulandari, H., Amaliyah, & Purwandaya, B. (2020). Developing Employee Performance Through Leader Member Exchange, Organizational Commitment, and Job Satisfaction With Path Career As Mediation. Russian Journal of Agricultural and Socio-Economic Sciences, 97(1), 80–87. https://doi.org/10.18551/rjoas.2020-01.10

Wynendaele, H., Gemmel, P., Peeters, E., Myny, D., & Trybou, J. (2021). The effect of self-scheduling on organizational justice and work attitudes through leader-member exchange: A cross-sectional study using propensity scores. International Journal of Nursing Studies, 122, 104032. https://doi.org/10.1016/j.ijnurstu.2021.104032

Xie, B., & Li, M. (2021). Coworker Guanxi and job performance: Based on the mediating effect of interpersonal trust. Technological Forecasting and Social Change, 171(October 2020), 120981. https://doi.org/10.1016/j.techfore.2021.120981

Yao, J., Qiu, X., Yang, L., Han, X., & Li, Y. (2022). The Relationship Between Work Engagement and Job Performance: Psychological Capital as a Moderating Factor. Frontiers in Psychology, 13(February), 1–8. https://doi.org/10.3389/fpsyg.2022.729131

Yongxing, G., Hongfei, D., Baoguo, X., & Lei, M. (2017). Work engagement and job performance: The moderating role of perceived organizational support. Anales de Psicologia, 33(3), 708–713. https://doi.org/10.6018/analesps.33.3.238571

Yukl, G., & Gardner, W. L. (2020). Leadership in Organization (9th ed.). Texas: Pearson Education.

Leader-Member Exchange and Employee Performance: Mediating Roles of Work Engagement and Job Satisfaction

Versions

Keywords

How to Cite

Download Citation

Abstract

References