Analisis perceived organizational support dan budaya kerja terhadap beban kerja dalam meningkatkan kinerja karyawan bank menuju new normal
DOI:
https://doi.org/10.14414/jbb.v11i1.2507Keywords:
bank, workload, work culture, employee performance, perceived organizational supportAbstract
The Covid 19 pandemic—which has spread throughout the world since early 2020— has had an impact on several countries, including Indonesia. This condition changes the company's policy, intended to maintain optimal employee performance. This study aims to determine the effect of perceived organizational support (POS) and work culture on employee performance. The population of this study were 179 employees of Bank BTN Semarang branch with a sample of 65. The sample was taken using a stratified random sampling with primary data distributed by online questionnaires. The results showed that POS has a significant effect on performance, work culture has a positive and significant effect on performance, POS has a negative and significant effect on workload, Work culture has a negative and significant effect on workload and workload has a negative and insignificant effect on performance significantly influence workload, workload does not significantly influence employee performance and work culture. Work culture has a significant effect on employee performance. POS has a significant effect on workload, work culture has a significant direct effect and a significant indirect effect. POS has a significant direct and indirect effect. The study is useful for understanding how to optimize company management and creating a work culture in improving the performance of bank employees.References
Afandi, Pandi. (2018). Manajemen Sumber Daya Manusia (Teori, Konsep Dan. Indikator). Pekanbaru: Zanafa Publishing.
Baliartati, Beta Oki. (2016). “Pengaruh Organizational Support Terhadap Job Satisfaction Tenaga Edukatif Tetap Fakultas Ekonomi Dan Bisnis Universitas Trisakti.†Jurnal Manajemen Dan Pemasaran Jasa 9 (1): 35–52.
Bandura, Albert, and Edwin A. Locke. (2003). “Negative Self-Efficacy and Goal Effects Revisited.†Journal of Applied Psychology 88 (1): 87–99. https://doi.org/10.1037/0021-9010.88.1.87.
Caesens, G., and F. Stinglhamber. (2014). “The Relationship between Perceived Organizational Support and Work Engagement: The Role of Self-Efficacy and Its Outcomes.†Revue Europeenne de Psychologie Appliquee 64 (5): 259–67. https://doi.org/10.1016/j.erap.2014.08.002.
Dana., Ni Made Sashia Asa, and dan A.A. Sagung Kartika Dewi. (2016). “Pengaruh Kompensasi Dan Dukungan Organisasi Terhadap Kinerja Karyawan Di Hotel Asana Agung Putra Bali.†E-Jurnal Manajemen Unud, 5 (9): 5978–6006.
Dana, and Dewi. (2016). “Pengaruh Kompensasi Dan Dukungan Organisasi Terhadap Kinerja Karyawan Di Hotel Asana Agung Putra Bali.†None 5 (9): 254211.
Danendra, A. A. N. B., & Rahyuda, A. G. (2019). “The Effect Of Work Loads On Employee Performance With Job Satisfaction As A Mediation Variable.†Journal of Business Management and Economic Research 3(8): 40–49.
Defrionaldo, & Rivai, H. A. (2019). “Pengaruh Dukungan Organisasi Dan Persepsi Keadilan Organisasional Terhadap Kinerja Karyawan Dengan Organizational Citizenship Behavior Sebagai Variabel Mediasi : Studi Pada Karyawan Beacukai Pekanbaru.†Jurnal Ilmiah Mahasiswa Ekonomi Manajemen 4(3): 544–61.
Faizal., R., Maman., S., & Yulizar, I. (2018). “Pengaruh Budaya, Motivasi Kerja Dan Kompetensi Terhadap Kinerja Karyawan.†Jurnal EBA 5(1): 11–21.
Faizal., Riza, Sulaeman Maman., and Ismayudin Yulizar. 2018. “Pengaruh Budaya, Motivasi Kerja Dan Kompetensi Terhadap Kinerja Karyawan.†Jurnal EBA 5 (1): 11–21.
Hamida, Sodik, & Rahayu, Y. I. (2020). “Pengaruh Kepemimpinan Dan Dukungan Organisasi Terhadap Kinerja Pegawai Badan Pemberdayaan Masyarakat Desa Kabupaten Konawe Kepulauan.†Jurnal Ilmu Manajemen 6(1): 36–49.
Harcourt, Port. (2013). “Corporate Culture : A Tool for Control and Effectiveness In†3 (15): 42–50.
Hasibuan, Malayu S.P. (2016). Manajemen Sumber Daya Manusia. Edisi Revi. Jakarta: PT. Bumi Aksara.
Iqbal, M. 2017. “Pengaruh Budaya Kerja Dan Pengawasan Terhadap Kinerja Karyawan (Studi Kasus Di PT Bank DKI Capem Syariah Margonda, Depok).†TRANSPARANSI Jurnal Ilmiah Ilmu Administrasi 9(02): 270–80.
Iqbal, Muhammad. (2017). “Pengaruh Budaya Kerja Dan Pengawasan Terhadap Kinerja Karyawan (Studi Kasus Di PT Bank DKI Capem Syariah Margonda, Depok).†TRANSPARANSI Jurnal Ilmiah Ilmu Administrasi 9 (02): 270–80.
Karauwan, Raynald, Victor P.K. Lengkong, and Christoffel Mintardjo. (2015). “Etos Kerja, Disiplin Kerja, Dan Komitmen Organisasi Pengaruhnya Terhadap Kinerja Karyawan Di Dinas Pekerjaan Umum Minahasa Selatan.†Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi 3 (3): 1196–1207. https://ejournal.unsrat.ac.id/index.php/emba/article/view/10125/9711.
Kasmir. (2014). Bank Dan Lembaga Keuangan Lainnya (Edisi Revi). Jakarta: PT. Raja Grafindo Perasada.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. 2015. “Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory.†Journal of Management XX(X): 1–31.
Marwansyah. (2016). Manajemen Sumber Daya Manusia. Edisi Dua,. Bandung: CV. Alfabeta.
Moekijat. 2012. Manajemen Tenaga Kerja Dan Hubungan Kerja. Edisi Revi. Bandung: CV. Pioner Jaya.
Munandar, A.S. (2014). Psikologi Industri Dan Organisasi. Jakarta: Universitas Indonesia (UI-Press).
Nawawi, Hadari. (2016). Manajemen Sumber Daya Manusia: Untuk Bisnis Yang Kompetitif. Yogyakarta: Gajah Mada University Press.
Paramitadewi, K. F. (2017). “Pengaruh Beban Kerja Dan Kompensasi Terhadap Kinerja Pegawai Sekretariat Pemerintah Daerah Kabupaten Tabanan.†E-Jurnal Manajemen Unud 6(6): 3370–3397.
Qoyyimah, Milafatul, Tegoeh Hari Abrianto, and Siti Chamidah. (2019). “Pengaruh Beban Kerja, Stres Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Bagian Produksi PT. INKA Multi Solusi Madiun.†Jurnal Ilmiah Bidang Manajemen Dan Bisnis 2 (1): 11–20.
Rahmah, Mirhamida, and Dinda Fatmah. (2019). “Organizational Culture and Intrapreneurship Employee of the Impact on Work Discipline of Employees in Brangkal Offset.†Jurnal Ilmu Manajemen Dan Bisnis 10 (1): 1–8. https://doi.org/10.17509/jimb.v10i1.14080.
Rhoades L & Eisenberger R. (2002). “Perceived Organizational Support: A Review of Literature.†Journal of Applied Psychology 87(4): 698–714.
Ridwan, M., Mulyani, S. R., & Ali, H. (2020). “Improving Employee Performance Through Perceived Organizational Support, Organizational Commitment and Organizational Citizenship Behavior.†Sys Rev Pharm 11(5): 839–49.
Robbins, Stephen P, and Timothy A. Judge. (2015). Perilaku Organisasi. Edisi 16. Jakarta: Salemba Empat.
Sugianingrat., I. A. P. W., & dan Sarmawa, I. W. G. (2017). “Effect Of Work Culture On Employee Performance With Work Motivation As Mediator: Study At Non-Star Hotel In Denpasar-Bali, Indonesia.†In International Journal of Economics, Commerce and Management, 858–69.
Supriyadi, Gering, and Triguno. (2013). Budaya Kerja Organisasi Pemerintah. Jakarta.
Tika, Pabundu. (2014). Budaya Organisasi Dan Peningkatan Kinerja Karyawan. Jakarta: Bumi Aksara.
