Vol. 1 No. 1 (2011), Articles
Vol. 1 No. 1 (2011)

CONSEQUENCES IMPLEMENTASI TOTAL QUALITY MANAGEMENT

Articles
DOI: 10.14414/tiar.v1i01.433
Published 2011-01-01
Rovilla El Maghfiroh
STIE Perbanas Surabaya
Eko Afriyanto
STIE Perbanas Surabaya

TIAR Vol 1 No 1 Jan 2011
PDF
PDF

Keywords

Focus On The Customer
Continuous Improvement Process
Integrated Involvement
Productive Behavior Of Employee
Performance Of Employee

How to Cite

Maghfiroh, Rovilla El, and Eko Afriyanto. “CONSEQUENCES IMPLEMENTASI TOTAL QUALITY MANAGEMENT”. The Indonesian Accounting Review, vol. 1, no. 1, Jan. 2011, pp. 59-72, https://doi.org/10.14414/tiar.v1i01.433.
ACS APA Chicago Harvard MLA AMA

Download Citation

Endnote/Zotero/Mendeley (RIS)
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Copyright (c) 2011 The Indonesian Accounting Review

Abstract

This study is aimed to prove and analyze the effect of focus on the custometi continuous improvement process, and integrated involvement, productive behavior of employee, pedormance of employee. As population are 140 respondents. This study employed complete enumeration or census method; hence, sample and sampling technique were not required. The technical analysis applied to test the research hypothesis was multiple regressions. The results of this research show that tltere are positive and significant relationship between Subsystems of TQM consisls of afocus on the customer, continuous improvement process, and integrated involvement, productive behavior of employee, performance of employee. Benefit of this research can be used as scientific information regarding the variables of between Subsystems of TQM consists of afocus on the customer continuous improvement process, and integrated involvement, productive behavior of employee, performance of ernployee.