Menelisik kebutuhan nasabah melalui self-service technology pada era transformasi digital. Journal of Business & Banking, [S. l.], v. 13, n. 1, p. 1–18, 2023. DOI: 10.14414/jbb.v13i1.3676. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/3676. Acesso em: 8 aug. 2025.