|Vol 15, No 3 (2012): December 2012||ISEES MODEL: MODEL OF HOSPITAL SERVICE BASED ON INTERNAL AND EXTERNAL SERVICE QUALITY||Abstract PDF|
|Basuki Rachmat, Trisa Indrawati|
|Vol 14, No 3 (2011): December 2011||THEORETICAL TESTING ON SERVICE QUALITY AND PRODUCT INNOVATION OF SMALL-MICRO CREDIT BANKS (A CASE STUDY)||Abstract Full Article (pdf)|
|Vol 15, No 3 (2012): December 2012||INCREASING THE SERVICE QUALITY FOR CUSTOMER SATISFACTION||Abstract PDF|
|Achmad Daengs GS, Mahjudin Mahjudin, Mashudah Hufron|
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