RACHMAT, B.; INDRAWATI, T. ISEES MODEL: MODEL OF HOSPITAL SERVICE BASED ON INTERNAL AND EXTERNAL SERVICE QUALITY. Journal of Economics, Business, and Accountancy Ventura, [S. l.], v. 15, n. 3, p. 457–470, 2013. DOI: 10.14414/jebav.v15i3.114. Disponível em: https://journal.perbanas.ac.id/index.php/jebav/article/view/114. Acesso em: 2 dec. 2024.