Customer participation in the creation and implementation of the service for internet banking. Journal of Economics, Business, and Accountancy Ventura, [S. l.], v. 20, n. 3, p. 309–317, 2018. DOI: 10.14414/jebav.v20i3.763. Disponível em: https://journal.perbanas.ac.id/index.php/jebav/article/view/763. Acesso em: 9 aug. 2025.