Safitri, Yunita Arum, STIE Perbanas Surabaya, Indonesia
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Vol 1, No 2 (2011): November 2011 - Articles
KEPERCAYAAN, KOMITMEN, KOMUNIKASI, PENANGANAN KONFLIK, DAN PERANNNYA TERHADAP KEPUASAN TERHADAP LOYALITAS NASABAH BANK BCA DI SURABAYA
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The 6th International Conference on Business and Banking (ICBB) VI
Abstracting & Indexing
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