Journal of Business & Banking https://journal.perbanas.ac.id/index.php/jbb <div class="additional_content"> <div> <p><img style="padding-right: 10px; width: 200px;" src="https://journal.perbanas.ac.id/public/site/images/webmaster/jbb-cover.png" alt="" height="332" align="left" /></p> </div> <div style="text-align: justify;"> <p>The Journal of Business &amp; Banking (JBB) has been published since 2011 under the management of PPPM (Center for Research and Community Services) Universitas Hayam Wuruk Perbanas Surabaya. The publication of this research journal aims to improve the research product quality, and channel all the interested parties in sharing and disseminating knowledge to academics, students, practitioners, and observers of knowledge. Articles that are accepted should be based on the results of research or the review of research articles for all topics, related to the fields of business and banking. The Journal of Business &amp; Banking (JBB) collaboration with <a href="https://fmi.or.id/jurnal/">Indonesian Management Forum (FMI)</a> and <a href="https://isei.or.id/">ISEI Cab. Surabaya Koord. JATIM</a>. The Journal of Business &amp; Banking (JBB) is published twice a year, namely the edition of May-October and that of November-April. It was accredited by the Directorate of Higher Education (Dikti), Jakarta, with its accreditation No: <a href="https://drive.google.com/file/d/1mDLu7DwELIxV5voF1qBiIRcU_dIFjhnA/view">79/E/KPT/2023</a>.</p> </div> </div> <p><img src="https://journal.perbanas.ac.id/public/site/images/webmaster/jbb-sertifikat-on.png" alt="" width="450" height="300" /></p> Universitas Hayam Wuruk Perbanas en-US Journal of Business & Banking 2088-7841 Sistem pembayaran QRIS sebagai upaya pengembangan UMKM di kota Ambon https://journal.perbanas.ac.id/index.php/jbb/article/view/3766 <p>This study aims to examine the effect of using the QRIS payment system on MSME development in Ambon City through Theory of Acceptance Model. It uses the sample from all MSME culinary delights in Ambon City, taken based on the determined criteria such as meeting the criteria are 45 SMEs. The data were analyzed using multiple linear regression, which was processed by the SPSS version 21. The result shows that partially Perceived Usefulness and Perceived ease of use have a significant influence on the development of MSMEs in Ambon City. The more useful QRIS is, the more MSMEs will develop, as well as the easier it is to use QRIS, so it will be easy for business actors to adapt and their businesses will develop. It practically implies that MSMEs in Ambon City are getting more and more aware that the perceived usefulness and perceived ease of use available in the QRIS are able to encourage business development. Apart from that, Bank Indonesia as the promoter of QRIS implementation for MSMEs needs to monitor entrepreneurs using QRIS so that they can answer any obstacles they still face. Theoretically, it also implies that this research provides a new area of research not only limited to interest in using it but directly towards the application of new technology and its influence on the development of MSMEs.</p> Paskanova Christi Gainau Cecilia Engko Yesica Thelma Gaspersz Copyright (c) 2024 Paskanova Christi Gainau, Cecilia Engko, Yesica Thelma Gaspersz https://creativecommons.org/licenses/by/4.0 2024-01-30 2024-01-30 13 2 177 191 10.14414/jbb.v13i2.3766 Essential Drivers of Customer Satisfaction in using Shopee Apps: A Perspective of Logistic Service Dimensions https://journal.perbanas.ac.id/index.php/jbb/article/view/4165 <p class="Ventura-Abstract"> <span class="fontstyle0">This study was motivated by authors’ curiosity to study Shoppe as a booming e-commerce<br />company, while logistics services are critical for Shopee’s success in term of satisfying<br />its customers. This study aims to examine how factors of logistic dimensions affect<br />customer satisfaction of Shoppe and is basic research. The authors applied a correlational<br />research type with a quantitative approach. The primary data were obtained directly from<br />respondents by distributing a questionnaire. They were analyzed using SEM approach<br />and Analysis of Moment Structures (AMOS) software. The results show that of 7<br />hypotheses are supported. All factors of logistics dimensions: availability, delivery time,<br />shipping cost, delivery reliability, product quality and condition, consumer complaint<br />and return policy, and information quality affect customer satisfaction. This implies that<br />Shoppe must make its stocks available, ensure its delivery time on time, pay attention<br />on its shipping cost, ensure the delivery of goods is in accordance with the conditions<br />applied, the product packaging during shipping is not damaged, a simple return policy,<br />provide information that meets expectations to satisfy its consumers. The present study<br />can shed light on the logistics services dimensions that align with customer expectations<br />in the e-commerce industry. Understanding these crucial logistics dimensions can enable<br />Shopee to better tailor their logistics operations to meet and exceed customer needs,<br />ultimately resulting in satisfaction.</span> </p> Adi Prasetyo Tedjakusuma Kevin Richard Harly Erna Andajani Copyright (c) 2024 Adi Prasetyo Tedjakusuma https://creativecommons.org/licenses/by/4.0 2024-03-25 2024-03-25 13 2 193 211 10.14414/jbb.v13i2.4165 Peran Servant Leadership pada Organizational Citizenship Behavior dengan Mediasi Job Satisfaction https://journal.perbanas.ac.id/index.php/jbb/article/view/4224 <p>This study aims to determine the effect of servant leadership and perceived organizational support on organizational citizenship behavior through job satisfaction of PERUMDAM Tirta Projotamansari Bantul Yogyakarta emplo-yees. This research is quantitative, and primary data in the form of filling out questionnaires were taken with a census technique on 55 respondents. The data were collected through a direct survey, and then, processed using multiple linear regression analysis using SPSS version 23 and sobel test using daniel soper calculator. The results showed that servant leadership has a significant positive effect on job satisfaction, job satisfaction has a significant positive effect on organizational citizenship behavior, and job satisfaction mediates the effect of servant leadership on organizational citizenship behavior. Companies can improve the implementation of servant leadership which is still low among employees so that it can strengthen employee job satisfaction and contribute to organizational citizenship behavior.</p> Dewi Karomatun Nur Jannah Ignatius Soni Kurniawan Nala Tri Kusuma Copyright (c) 2024 Dewi Karomatun Nur Jannah, Ignatius Soni Kurniawan, Nala Tri Kusuma, Nala Tri Kusuma https://creativecommons.org/licenses/by/4.0 2024-01-18 2024-01-18 13 2 213 235 10.14414/jbb.v13i2.4224 Halal Tourism in West Sumatera: a Bibliometric Study https://journal.perbanas.ac.id/index.php/jbb/article/view/4152 <p>West sumatera is a halal tourism destination in Indonesia. It was acknowledged by Global Muslim Travel Index in 2016. All stakeholders have given more intention to this halal tourism. Beyond the strengthening district regulation on it, the studies on halal tourism in West Sumatera have been increasing every year. This study aims to map the research about halal tourism in West Sumatera. Bibliometric approach was conducted to map the different studies on this topic. By using Publich or Perish, the data were taken from Google Scholar database. Several keywords were used to do it, i.e. halal tourism in West Sumatera, Islamic tourism in West Sumatera, wisata halal di Sumatera Barat and wisata Sariah di Sumatera Barat. The metadata were described by tables and graphs. Again it is also visualized by VOSViewer to find the research cluster on the topic and trend of relationship among the keywords. The study found that the research on Islamic tourism in West Sumatera is still limited. It only found 35 journal articles or proceeding in tens of years. The theme is also limited on description of the opportunity and challenges and stakeholders perception about Islamic tourism in West Sumatera.</p> Sepky Mardian Rio Erismen Armen Copyright (c) 2024 Sepky Mardian, Rio Erismen Armen https://creativecommons.org/licenses/by/4.0 2024-04-18 2024-04-18 13 2 237 251 10.14414/jbb.v13i2.4152 Unlocking the Potential of Continue Intention to Use of MyBCA between Generations https://journal.perbanas.ac.id/index.php/jbb/article/view/4410 <p>BCA has just unveiled a brand-new digital platform called myBCA. Although myBCA provides more services overall than mobile BCA, users are hesitant to transfer over due to concerns about security. The myBCA app's rating in the Google Play Store is still 3.7 stars. This situation is emblematic of common challenges encountered in the digital landscape, where the introduction of new technologies often meets with user resistance, especially when security and usability concerns arise. The acceptance and continuance of using new technology are explained by TCT. There are three primary factors—e-service quality, perceived ease of use, and perceived risk—that affect how new technology is accepted. This research uses primary data involving 250 respondents. The data were analysed using structural equation models. The results showed that e-service quality and perceived ease of use have a significant and positive effect on user satisfaction. Yet, e-service quality directly has no significant effect on continued intention to use. Perceived risk has a negative impact on user satisfaction, both directly and indirectly, on continued intention to use. User satisfaction is able to mediate the influence of e-service quality, perceived ease of use, and perceived risk on continued intention to use the MyBCA app. Perceived ease of use is more sensitive to Gen Y and Gen Z, while perceived risk is more sensitive to Gen Y. The implication of this study suggest that companies should prioritize e-service quality and perceived ease of use while developing new technology.</p> Fajar Aji Mohammad Ali Akbar Ervin Adhitya Rano Kartono Rahim Copyright (c) 2024 Fajar Aji, Muhammad Ali Akbar, Ervin Adhitya, Rano Kartono Rahim https://creativecommons.org/licenses/by/4.0 2024-04-24 2024-04-24 13 2 253 268 10.14414/jbb.v13i2.4410