The Journal of Business & Banking (JBB) has been published since 2011 under the management of PPPM (Center for Research and Community Services) Universitas Hayam Wuruk Perbanas Surabaya. The publication of this research journal aims to improve the research product quality, and channel all the interested parties in sharing and disseminating knowledge to academics, students, practitioners, and observers of knowledge. Articles that are accepted should be based on the results of research or the review of research articles for all topics, related to the fields of business and banking. The Journal of Business & Banking (JBB) collaboration with Indonesian Management Forum (FMI) and ISEI Cab. Surabaya Koord. JATIM. The Journal of Business & Banking (JBB) is published twice a year, namely the edition of May-October and that of November-April. It was accredited by the Directorate of Higher Education (Dikti), Jakarta, with its accreditation No: 79/E/KPT/2023.
Kekuatan financial tehnology dalam Meningkatkan Kinerja Bisnis UMKM
Micro, Small and Medium Enterprises contribute greatly to driving the regional economy and providing employment opportunities for the community. Therefore, research to improve the performance of MSMEs is still very relevant to do. This study aims to examine the importance of financial technology, financial literacy, and culture in improving the business performance of MSMEs in East Java. Business performance studies that combine financial literacy, financial technology and culture with business performance, especially in the East Java region, are still very limited. Therefore, this research is important to be conducted to enrich empirical findings related to business performance. The sampling technique used was purposive sampling, by taking samples of MSMEs in the Surabaya, Mojokerto, Sidoarjo and Gresik areas. Total sample of 100 MSMEs. The data source used is primary data collected by survey using a questionnaire. Analysis was conducted with Partial Least Square. The results showed that financial technology and financial literacy as well as culture have a significant positive effect on MSME business performance. The results of this study imply that to improve the sustainability and business performance of MSMEs in East Java, MSME managers should improve their financial technoly and financial literacy capabilities and foster a culture that is the value of their business.
Copyright (c) 2025 Wilda Sinta Amilia, Rr. Iramani https://creativecommons.org/licenses/by/4.0
Pengaruh Employee Experience terhadap Intensi Turnover dengan Mediasi Keterikatan dan Kepuasan Kerja Karyawan Generasi Z pada Perusahaan di Jawa Timur
The study aims to test and analyze the significance of the effect of employee experience on turnover intention, the effect of employee experience on employee engagement, the effect of employee engagement on employee job satisfaction, and the effect of job satisfaction on employee turnover intention as well as the mediating role of job satisfaction and job attachment on the effect of employee experience on turnover intention, This research is descriptive research with a quantitative method approach. This research use an online survey method in the form of a questionnaire to collect data. The data to be collected and used is primary data with a total of 207 respondents. The test tool used in this research is WarpPLS 7.0 software and uses the Partial Lest Square Equation (PLS-SEM) method. The result show a negative and significant effect of employee experience on turnover intention, a positive and significant effect of employee experience on employee engagement, a positive and significant effect of employee engagement on job satisfaction, a positive and significant effect of job satisfaction on turnover intention, and employee engagement and job satisfaction are unable to mediate turnover intention. Companies should ensure that the work environment encourages career paths, good interpersonal relationships, and work-life balance. This is closely related to the final impact, namely turnover intention.
Copyright (c) 2025 Bella Yunivan Hernanda, Tjahjani Prawitowati, Emma Yulianti https://creativecommons.org/licenses/by/4.0
Analisis Pengaruh Bauran Pemasaran dan Citra Sekolah terhadap Keputusan Orang Tua dalam Memilih Sekolah dengan Word of Mouth sebagai Variabel Intervening (Studi Kasus SMP Berbasis Pesantren pada SMP TQT Madinatul Qur’an)
The increasing public need for quality Islamic Education creates a competitive climate fot private educational institutions, thereby encouraging research in the field of education marketing. This research aims to analyze the influencs of the service marketing mix (product, place, people, and process), brand image, on the decision of parents/ guardians in choosing an Islamic boarding school (SMP) with word of mputh as an intervening variable. The population in this study were all parents/guardinas of TQT Madinatul Quran Junior High School Depok City. The sampe studied was 176 respondents whose children were in grades 7 to 9. The analysis technique used was descriptive analysis and SEM (structural Equation Modelling) with Lisrel version 8.80. The results of statistical test show that the relationship between marketing mic and brand image directly influences word of mouth. Other results show a direct relationship that influences the decision to choose a school, namely the brand image and word of mouth varibles. Brand image through word of mouth has a significant influence on the decision to choose school. Marketing mix variables do not have an influence either directly or through word of mouth on the decision to choose school.
Copyright (c) 2025 Suriyanto Suriyanto https://creativecommons.org/licenses/by/4.0
Determinant Audit Report Lag in Indonesia Financial Industry: An Analysis Pre and During Covid-19
Covid-19 has affected the economy and business environment, including the process of implementing company financial report audits. This study examines the determinants of audit report lag in the financial industry in Indonesia. Specifically, this study examines audit report lag by comparing the periods before and during the Covid-19 period. This study examines four independent variables related to audit characteristics and the company's financial condition. The population in this study were financial sector companies listed on the Indonesia Stock Exchange from 2017 to 2022. Forty-six companies in the Indonesian financial industry were selected as samples using purposive sampling techniques. The results of the data analysis showed that profitability and the size of the public accounting firm did not affect audit report lag either before or during the Covid-19 period. The analysis results also showed that audit fees affected audit report lag before and during the Covid-19 period. Meanwhile, audit tenure affected audit report lag only during the period before Covid-19
Copyright (c) 2025 Firdina Intan Ghaisani, Muamar Nur Kholid https://creativecommons.org/licenses/by/4.0
Dampak Digitalisasi Lembaga Zakat Terhadap Repetisi Berdonasi: Kajian Awal Dengan Pendekatan SOR Framework
This study aims to analyze the influence of digitalization of Zakat institutions on repeat donation decisions, considering the mediating roles of trust and satisfaction. The study employs the Stimulus-Organism-Response (SOR) framework approach, with the research method using Structural Equation Modeling-Partial Least Square (SEM-PLS) to examine the direct and indirect effects of digitalization in Zakat Institutions on recurring donation decisions. The analysis results show that digitalization in Zakat Institutions (DLZ) has a significant direct impact on trust (TRS) and satisfaction (ST), which subsequently drive recurring donations (RPT). However, other variables, such as program quality (KPLZ), program popularity (PPLZ), and institutional reputation (RLZ), do not significantly influence trust or satisfaction, either directly or indirectly. The mediation effects reveal that DLZ significantly affects recurring donations through trust and satisfaction, while other variables do not have a significant influence. Future research is advised to broaden the sample scope, add variables related to program quality and donor loyalty, and employ a longitudinal approach to assess the long-term effects of digitalization on recurring donations
Copyright (c) 2025 Sepky Mardian, Luqman hakim Handoko https://creativecommons.org/licenses/by/4.0
Pengaruh service quality, trust, customer satisfaction, terhadap customer loyalty nasabah bank mandiri di Surabaya
This study analyses the effect of service quality, trust, and customer satisfaction on Bank Mandiri customer loyalty in Surabaya City. The main objective is to identify the challenges of meeting increasing customer expectations, and several incidents affect customer trust in banks, such as data breaches and unsatisfactory service. This research uses a quantitative method with a descriptive approach, with data obtained through a survey of 363 respondents and analyzed using SmartPLS 3.0. The results showed that service quality significantly impacts customer trust, satisfaction, and loyalty, with trust and satisfaction also increasing customer loyalty. The results of this study highlight the importance of implementing high-quality services that include tangible, reliability, responsiveness, empathy, and assurance elements. The implications of this study suggest that Bank Mandiri needs to provide training to employees to improve the quality of interactions as well as create more innovative customer loyalty programs and ensure the security of customer data by developing a high-tech security system. These efforts are critical to maintaining customer trust and fostering a stronger long-term relationship between Bank Mandiri and its customers.
Copyright (c) 2025 Farah Alya Abidah, Basuki Rachmat https://creativecommons.org/licenses/by/4.0
Peran Literasi Keuangan, Persepsi Risiko, Motivasi: Minat Investasi Generasi Z di Surabaya
ABSTRACT Investment interest reflects a person's desire or tendency to invest their capital in financial instruments with the aim of obtaining profits in the future. High investment interest can be supported by financial literacy, risk perception and motivation to determine appropriate investment instruments. This research aims to explore whether there is an influence of the variables financial literacy, risk perception and motivation on investment interest. The sampling technique uses a non-probability sampling technique, namely purposive sampling. This research used 143 respondents from Generation Z with an age range of 17 to 27 years who live in the city of Surabaya. The data analysis technique uses the SEM (Structural Equation Modeling) method using SmartPLS-4.0 statistical software. The results of this research show that the financial literacy variable is proven to have a significant positive effect on investment interest. Furthermore, the motivation variable is proven to have a significant positive effect on investment interest. However, the risk perception variable was not proven to have a significant effect on investment interest. Based on the results of this research, prospective investors can increase their education about risk management so that prospective investors can be wiser and more informed to increase interest in investing.
Generasi Z, Literasi keuangan, Persepsi risiko, Motivasi, Minat investasi.
Copyright (c) 2025 Haryati Setyorini, Nadia Rachelita Prameswari https://creativecommons.org/licenses/by/4.0
Dampak Influencer, Motivasi, dan Kemajuan Teknologi Terhadap Minat Investasi di Pasar Modal
Media sosial dan perkembangan teknologi memiliki peran penting dalam mendorong minat investasi di pasar modal. Namun, keberhasilan peningkatan minat investasi tersebut bergantung pada motivasi calon investor. Penelitian ini bertujuan untuk menganalisis pengaruh influencer, motivasi, dan kemajuan teknologi terhadap minat investasi generasi Z di Surabaya. Data dikumpulkan melalui kuesioner dari 160 responden dan dianalisis menggunakan model Structural Equation Modeling (SEM) dengan pendekatan Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa influencer dan motivasi memiliki pengaruh positif signifikan terhadap minat investasi, sementara kemajuan teknologi tidak menunjukkan pengaruh yang signifikan. Temuan ini memberikan kontribusi penting dalam pengembangan strategi pemasaran investasi. Peningkatan peran influencer dan penguatan motivasi menjadi langkah kunci untuk menarik minat generasi Z, seperti melalui kampanye edukatif dan insentif yang relevan. Namun, aspek teknologi memerlukan pendekatan berbeda untuk memberikan dampak lebih signifikan, misalnya dengan menambahkan fitur gamifikasi, edukasi interaktif, atau personalisasi pada platform digital. Penelitian ini memberikan rekomendasi praktis bagi perusahaan sekuritas dan pelaku pasar modal untuk meningkatkan daya tarik investasi melalui strategi yang berfokus pada preferensi generasi Z.
Influencer, Motivation, Digital Technology, Investment.
Copyright (c) 2025 Dwi Maulidya Agustin Dwi Maulidya Agustin, Linda Purnamasari https://creativecommons.org/licenses/by/4.0
Peran komitmen organisasi sebagai pemediasi hubungan antara kompensasi, motivasi, dan kinerja pegawai
This study analyzes the role of organizational commitment as a mediator between compensation, motivation, and performance of PPNPN employees at the Pusdatin of the Ministry of ATR/BPN, with a sample of 48 employees using a saturated sampling technique. The role of PPNPN is important to study because it will be able to explain its contribution to the performance of government agencies because PPNPN performance is measured through plans and performance targets made by employees and must be achieved within a certain period of time or what is commonly referred to as Employee Performance Targets (SKP). Performance targets made at the beginning of the year will then be assessed at the end of the year and their compliance with the predetermined targets will be assessed. The analysis technique used is SEM-PLS with the WarpPLS 8.0 program, and data was collected through a Google Form questionnaire. The results of the study indicate that compensation does not have a significant effect on employee performance, while motivation and organizational commitment have a significant positive effect on performance. Organizational commitment also mediates the effect of compensation and motivation on employee performance. The implication of this study is the importance of programs to improve organizational commitment and PPNPN motivation in order to encourage employee performance.
Copyright (c) 2024 Shania Ayanda Nur, Soni Harsono, Tjahjani Prawitowati https://creativecommons.org/licenses/by/4.0
Peran literasi keuangan syariah dan pendapatan terhadap utang konsumsi di Surabaya
This research aims to analyze the influence of sharia financial literacy and family income on household consumption debt in Surabaya. This research method uses a quantitative approach through questionnaires to 115 house-holds in Surabaya. The sample in this study was Surabaya City house-holds, which the researchers obtained based on established criteria. The sample that met the criteria was 115 households. Data analysis uses multiple linear regression tests, which are processed through the SPSS application. The research results show that partial sharia financial literacy does not have a significant influence on household consumption debt, while family income has a significant negative influence on consumption debt. The better the sharia financial literacy, the higher the household consumption debt; on the other hand, the higher the income, the lower the consumption debt. The implications of the results of this research are that households play an active role in Sharia financial inclusion but do not understand or study Sharia financial literacy. The high level of household consumption debt is influenced by needs and lifestyle. The household income factor is wiser in its use, where households with higher incomes tend to have lower consumption debt.
Copyright (c) 2024 Mahbub Humainy, Zubaidah Nasution https://creativecommons.org/licenses/by/4.0
Studi financial literacy, financial self-efficacy, financial behavior dosen Universidade da Paz Timor Leste
Financial behavior reflects how individuals manage financial resources to meet their needs and achieve life goals. Financial behavior, when supported by financial literacy, experience, and self-efficacy, can enhance living standards. This study aims to explore the influence of financial literacy, financial experience, and the role of financial self-efficacy as an intervening variable. of lecturers at Universidade da Paz. The sample was taken using purposive sampling. Total respondents were 100 lecturers at Universidade da Paz Timor Leste. Research on financial behavior has been conducted in Indonesia and other countries. However, similar research has not touched the society in Timor Leste. Therefore, this research is very important to do in order to enrich empirical findings in behavior finance research. Data was collected using the survey method through questionnaires. Analysis is conducted using SEM-PLS. The results showed that financial literacy and financial experience had no significant direct effect on financial behavior. Financial self-efficacy has a significant positive effect on financial behavior and is proven as a mediator in the relationship between financial experience and financial behavior. The implication is that Universidade da Paz lecturers should improve their financial experience by growing their self-efficacy which in turn makes their financial behavior better.
Copyright (c) 2024 Leonardo Bele Bau Amaral, Rr Iramani, Tanza Dona Pertiwi https://creativecommons.org/licenses/by/4.0
Determinan keputusan penggunaan pembayaran digital: Peran niat sebagai mediasi literasi keuangan
This study aims to examine the influence of financial literacy, risk perception, lifestyle, and the use of digital payments, all of which are mediated. by intention, on Generation Z in Surabaya. This study uses quantitative methods and purposive sampling techniques involving 175 Generation Z respondents in Surabaya. The data analysis technique uses a structural equation model with partial least squares (SEM-PLS). The results of the study indicate that financial literacy has a direct influence on the intention and use of digital payments, while risk perception does not directly affect the intention to use digital payments but directly affects the use of digital payments. Meanwhile, lifestyle does not directly affect the use of digital payments. This study proves that the intention to use digital payment applications is able to mediate the influence of financial literacy on the use of digital payments. Yet, the intention to use digital payment applications is not able to mediate the perception of risk in the use of digital payments. It can be implied that financial literacy is important for increasing the use of digital payment applications for Generation Z in Surabaya through high intentions.
Copyright (c) 2024 Muchamad Khozin Chanafaro, Linda Purnama Sari https://creativecommons.org/licenses/by/4.0
Factors influencing financial behavior: The role of income as a moderator of financial knowledge
The purpose of this study is to analyze the financial behavior of female MSME entrepreneurs, with income as a moderating variable. The data were collected by using a survey as the instrument in the form of a questionnaire. The respondents for this study were female MSME entrepreneurs residing in Solo and Yogyakarta, totaling 400 respondents, with 200 from each region. The distribution of the questionnaire was carried out offline and online via google form. The results indicate that financial knowledge and income do not influence financial behavior, while financial technology and lifestyle negatively affect financial behavior. Internal locus of control and spiritual intelligence positively impact financial behavior, with income which is not able to moderate the relationship between financial knowledge and financial behavior. These results have implications for the financial behavior of women who work as MSME entrepreneurs to improve their financial knowledge so that they become better and wiser in their financial behavior.
Copyright (c) 2024 Agustinus Kismet Nugroho Jati, Endang Purwaningsih, Margareta Ernanda Rahardani https://creativecommons.org/licenses/by/4.0
Intellectual capital, CSR, and earnings quality impact on equity cost of capital
Companies need additional funds to improve their business activities, and one source of these funds is investors, which involves the cost of equity capital. Several factors influence the cost of equity capital, including the disclosure of intellectual capital, corporate social responsibility (CSR), and earnings quality. This study empirically examines the impact of intellectual capital disclosure, CSR, and earnings quality on the cost of equity capital. The research sample consists of 30 manufacturing companies in the consumer goods industry sector listed on the Indonesia Stock Exchange during the 2017-2021 period. The results show that intellectual capital disclosure, CSR, and earnings quality significantly affect the cost of equity capital in manufacturing companies within the consumer goods industry. Higher disclosures of intellectual capital and CSR are expected to enhance a company’s transparency and reputation, thereby reducing the cost of equity capital. However, the findings also indicate that increased disclosure can heighten investors’ perceived risk, which, in turn, raises the cost of equity capital. The implication is that companies need to balance information disclosure to effectively manage perceived risk and optimize the cost of equity capital.
Copyright (c) 2024 Fivi Anggraini, Ethika Ethika, Selvi Adenia Safitri https://creativecommons.org/licenses/by/4.0
Determinan innovative work behavior generasi Z: dengan grit sebagai pemoderasi
Generation Z is a new worker demographic beginning to dominate the workplace. This study aims to investigate and explain the impact of workplace ostracism and job stress on innovative work behavior among Generation Z employees in Salatiga, using grit as a moderating variable. Companies are also anticipated to become aware of the inﬂuence of workplace ostracism and job stress on Gen Z employees’ grit and innovative work behavior, allowing them to develop HR management methods to foster innovative work behavior from Gen Z employees. The study was conducted in Salatiga, with 366 samples from Generation Z respondents. The analysis technique employed was Moderating Structural Equation Modeling with SmartPLS. The fndings of this study indicate that grit can be a variable that reduces the negative impact of workplace ostracism and job stress on the innovative work behavior of Gen Z employees, implying that to foster innovative workplace behavior, companies must also be able to encourage high grit in their employees, particularly Gen Z employees. Managers must be able to educate employees on the value of grit in establishing long-term success and innovative work behavior.
Copyright (c) 2024 Yanuar Surya Putra, Ambar Istiyani https://creativecommons.org/licenses/by/4.0
The effect of perceived benefits,ease of use, and risk on culinary MSMEs’ interest in utilizing QRIS
The GNNT (National Non-Cash Movement) program is in line with fintech innovations that have a real impact on improving the efficiency of the payment system, financial inclusion, and the Indonesian economy. In the Kedungkandang sub-district area of Malang City, the number of culinary MSME units has increased, which can encourage GNNT to be realized. However, many culinary MSMEs have not optimized using QRIS as a non-cash payment tool. This study aims to see the effect of perceived benefits, ease of use, and risk on culinary msmes’ interest in utilizing QRIS. This research uses Quantitative method approach in this research. Culinary MSMEs are in Kedungkandang District, Malang City, as the research population. The sample was taken by a purposive sampling technique with a research sample of 100 respondents. Data ere collected by n distributing questionnaires and was measured using nominal and Likert scales-data processing with Stata 17 software with a multinomial logistic regression model. The results show that perceived benefits, convenience and risk partially affect the interest of culinary MSMEs in using QRIS. The perception of benefits, convenience and risk encourages an increase in the probability of interest in culinary MSMEs in using QRIS so that perceived benefits can increase MSME understanding of the benefits of QRIS, the perception of ease of use supports increased adoption of QRIS use; perceived risk can encourage strengthening the QRIS security system so that MSMEs are more confident and adopt QRIS.
Copyright (c) 2024 Fitri Rahmawati, Santi Merlinda https://creativecommons.org/licenses/by/4.0
Peran bias perilaku investor dalam proses pengambilan keputusan dan kinerja investasi
This study aims to determine whether investor bias, including heuristic and herding biases, has an impact on investors’ investment behaviour, particularly in Indonesia. The sample was taken by purposive sampling, which is a non-probability sampling technique. This technique is used to identify respondents who have already made stock investments on the stock exchange. This study used 154 investor respondents, specifically those who started investing in stock from various range of age. The study employs path analysis using the Smart-PLS software tool for data analysis. The results of this study show that heuristic bias is proven to have a significant positive effect on investors’ investment decisions and performance. Furthermore, investment decisions are proven to mediate the effect of heuristic bias on investor investment performance. On the other hand, herding bias is not proven to have an effect on investor investment decisions and performance. In addition, investor investment decisions are also not proven to mediate the effect of herding bias on investor investment performance. Based on the results of this study, investors need to be aware of the role of heuristic bias to make more rational decisions that can ultimately improve investor investment performance.
Copyright (c) 2024 Roseline Mannuela Anwar, Hendry Wijaya, Rita Amelinda https://creativecommons.org/licenses/by/4.0
Analisis faktor penentu keberhasilan implementasi sistem informasi akademik pada ISB Atma Luhur
To support higher education, academic information systems are required. However, user satisfaction, especially among students, is crucial to the system’s success. The aim of this research was to investigate the relationship between student happiness and the quality of academic information systems at the Atma Luhur Institute of Science and Business (ISB), using ease of use as a mediating variable. This study aims to analyze the factors influencing student satisfaction with the academic information system at ISB Atma Luhur. Using structural equation modeling (SEM) with a partial least squares (PLS) approach, this research examines the impact of information quality, system quality, and service quality on ease of use and student satisfaction. Data were collected through questionnaires distributed to 200 students who use the information system. The results indicate that information quality and system quality significantly affect ease of use, which in turn affects student satisfaction. Additionally, service quality has a direct and significant impact on student satisfaction. These findings contribute significantly to the development of academic information systems by highlighting aspects that need attention to enhance user satisfaction. The practical implications of this research include recommendations for improving information quality, system quality, and service quality within the context of academic information systems.
Copyright (c) 2024 R Burham Isnanto, Amri Amri, Ari Amir Alkodri, R Ferry Bakti Atmaja https://creativecommons.org/licenses/by/4.0
Human resources accounting optimization: A conceptual pathway to improve financial performance
This research discussed HRA’s impact on a company’s financial performance. Human Resource Accounting (HRA) is measured by using 16 indicators, while financial performance uses 4 indicators, which consist of return on assets (ROA), return on equity (ROE), firm size, and leverage ratio. The analytical method used is binary logistic regression. The result shows that none of the HRA indicators affect ROA, while the other three are still affected by HRA indicators. Employment report indicators and other employee benefits in HRA indexes significantly affect ROE. Human resource policy, human resource development fund, and superannuation fund affect firm size the most. The last leverage ratio is significantly affected by human resource policy. This research has implications for manufacturing companies to increase information transparency for investors in the capital market through the sustainability disclosure of periodical HRA reports. Meanwhile, it is recommended that the government take action to encourage HRA disclosure for public companies in Indonesia by making the standards and regulations needed.
Copyright (c) 2024 Juwita Sari, Prawita Yani, Fastha Aulia Pradhani https://creativecommons.org/licenses/by/4.0
Social media vlogs and e-wom on man-made tourism destination: Insights from Indonesia
The use of social media Vlogs and WOM has not been thoroughly researched to stimu-late the intention to visit tourist destinations, especially man-made destinations. Howev-er, social media is currently an effective promotion and branding tool. The purpose of this study is to test whether e-WOM and social media vlogs have an impact on interest in visiting tourist destinations, whether social media vlogs have an impact on e-WOM, and whether e-WOM can be a moderating variable. The object of research is tourists who have visited man-made destinations in Indonesia, with a total of 414 respondents. Data collection is done through an online survey using Google Forms. Structural Equation Modeling (SEM) was used to analyze all hypotheses using SmartPLS 4.0 statistical software. The findings showed that social media vlogs and eWOM effectively drive in-tention to visit artificial tourism destinations, with eWOM positively moderating the relationship between social media vlogs and intention to visit. These results make a sig-nificant contribution to tourism theory and practice in formulating the most appropriate marketing promotion strategy for man-made tourism destinations today.
Copyright (c) 2024 Nofrizal Nofrizal https://creativecommons.org/licenses/by/4.0
Determinan stabilitas perbankan di Indonesia: Pendekatan makro dan mikro prudensial
Banks have a very important role in the economy. Not only as financial intermediaries. They have also played a big role in the effectiveness of monetary policy. Therefore, bank stability is very important. This research aims to determine the influence of micro-prudential variables represented by CAR, NPL, and LDR variables, as well as the influence of macro-prudential variables represented by the Rupiah exchange rate variable against USD, inflation, interest rates, and IHSG, on bank stability in Indonesia, both in the short and long term. Using the vector error correction model (VECM) analysis technique, this research provides results that microprudential variables and macroprudential variables are both proven to have an influence on banking stability in Indonesia. Micro-prudential indicators such as CAR and LDR have been proven to have a positive effect on banking stability. Meanwhile, NPLs have a negative effect on banking stability. Likewise for macro-prudential indicators: the exchange rate and inflation have a negative effect on financial system stability. Meanwhile, interest rates and IHSG have a positive effect on banking stability. The impact of surprises or shocks that occur in micro-prudential and macro-prudential variables on banking stability is permanent. The implication of the findings in this research is that Bank Indonesia and the Financial Services Authority have a very large role in achieving banking stability in Indonesia.
Copyright (c) 2024 Jayanti Sukma Dewi, Birgitta Dian Saraswati https://creativecommons.org/licenses/by/4.0
Peranan pertumbuhan ekonomi dalam memediasi faktor-faktor yang mempengaruhi indeks pembangunan manusia
Provincial HDI data in 2022 shows striking disparities between regions. This figure shows the uneven economic development in Indonesia. An analysis of factors that can influence HDI is needed. This research aims to analyze the influence of regional finan-cial performance and capital expenditure on HDI with economic growth as an inter-vening variable. The sample used in this research was 34 provinces that met the research criteria. The variables used in this research are regional financial performance, capital expenditure, economic growth, and HDI. Financial performance and capital expenditure are exogenous variables, economic growth is an intervening variable, and HDI is an endogenous variable. The method used to analyze the relationship between variables is SEM PLS. The test results show that financial performance, capital expenditure and economic growth directly have a positive significant effect on HDI. The results of this test have the implication that to improve the quality of life of the population, attention is needed to improve financial performance, capital expenditure and economic growth in each region. The other test results showed that economic growth was able to mediate the effect of capital expenditure on HDI but was not able to mediate the effect of financial performance on HDI.
Copyright (c) 2024 Muktar Redy Susila https://creativecommons.org/licenses/by/4.0
The effect of financial literacy on financial inclusion, social capital, and cognition on beginner and experienced investor
This study examines how financial literacy affects financial inclusion, social capital, and cognition in stock investors. Prospective investors or investors can manage per-sonal finances in the future. This research involves many samples with cross-sectional data. This research consists of the independent variables, financial literacy, and the dependent variables consist of financial inclusion, social capital, and cognition. The dependent variable of financial inclusion consists of access, quality, usage, and welfare; social capital consists of the dimensions of collective action, bonding, bridging and trust, and cognition. The independent variable of financial literacy consists of the dimensions of skill, behavior, knowledge, and attitude. The collected respondents were taken from 165 respondents, and they were analyzed using the structural equation modeling. After processing the data, it shows that the effect of financial literacy and cognition on financial inclusion is supported, and financial literacy on social capital cognition is supported. Meanwhile, social capital towards inclusion literacy needs to be supported. Based on the results, stock investors must be more careful in choosing investment products/institutions to avoid fraud.
Copyright (c) 2024 Werner R. Murhadi https://creativecommons.org/licenses/by/4.0
Unlocking the Potential of Continue Intention to Use of MyBCA between Generations
BCA has just unveiled a brand-new digital platform called myBCA. Although myBCA provides more services overall than mobile BCA, users are hesitant to transfer over due to concerns about security. The myBCA app's rating in the Google Play Store is still 3.7 stars. This situation is emblematic of common challenges encountered in the digital landscape, where the introduction of new technologies often meets with user resistance, especially when security and usability concerns arise. The acceptance and continuance of using new technology are explained by TCT. There are three primary factors—e-service quality, perceived ease of use, and perceived risk—that affect how new technology is accepted. This research uses primary data involving 250 respondents. The data were analysed using structural equation models. The results showed that e-service quality and perceived ease of use have a significant and positive effect on user satisfaction. Yet, e-service quality directly has no significant effect on continued intention to use. Perceived risk has a negative impact on user satisfaction, both directly and indirectly, on continued intention to use. User satisfaction is able to mediate the influence of e-service quality, perceived ease of use, and perceived risk on continued intention to use the MyBCA app. Perceived ease of use is more sensitive to Gen Y and Gen Z, while perceived risk is more sensitive to Gen Y. The implication of this study suggest that companies should prioritize e-service quality and perceived ease of use while developing new technology.
Copyright (c) 2024 Fajar Aji, Muhammad Ali Akbar, Ervin Adhitya, Rano Kartono Rahim https://creativecommons.org/licenses/by/4.0
Sistem pembayaran QRIS sebagai upaya pengembangan UMKM di kota Ambon
This study aims to examine the effect of using the QRIS payment system on MSME development in Ambon City through Theory of Acceptance Model. It uses the sample from all MSME culinary delights in Ambon City, taken based on the determined criteria such as meeting the criteria are 45 SMEs. The data were analyzed using multiple linear regression, which was processed by the SPSS version 21. The result shows that partially Perceived Usefulness and Perceived ease of use have a significant influence on the development of MSMEs in Ambon City. The more useful QRIS is, the more MSMEs will develop, as well as the easier it is to use QRIS, so it will be easy for business actors to adapt and their businesses will develop. It practically implies that MSMEs in Ambon City are getting more and more aware that the perceived usefulness and perceived ease of use available in the QRIS are able to encourage business development. Apart from that, Bank Indonesia as the promoter of QRIS implementation for MSMEs needs to monitor entrepreneurs using QRIS so that they can answer any obstacles they still face. Theoretically, it also implies that this research provides a new area of research not only limited to interest in using it but directly towards the application of new technology and its influence on the development of MSMEs.
Copyright (c) 2024 Paskanova Christi Gainau, Cecilia Engko, Yesica Thelma Gaspersz https://creativecommons.org/licenses/by/4.0
Essential Drivers of Customer Satisfaction in using Shopee Apps: A Perspective of Logistic Service Dimensions
This study was motivated by authors’ curiosity to study Shoppe as a booming e-commerce company, while logistics services are critical for Shopee’s success in term of satisfying its customers. This study aims to examine how factors of logistic dimensions affect customer satisfaction of Shoppe and is basic research. The authors applied a correlational research type with a quantitative approach. The primary data were obtained directly from respondents by distributing a questionnaire. They were analyzed using SEM approach and Analysis of Moment Structures (AMOS) software. The results show that of 7 hypotheses are supported. All factors of logistics dimensions: availability, delivery time, shipping cost, delivery reliability, product quality and condition, consumer complaint and return policy, and information quality affect customer satisfaction. This implies that Shoppe must make its stocks available, ensure its delivery time on time, pay attention on its shipping cost, ensure the delivery of goods is in accordance with the conditions applied, the product packaging during shipping is not damaged, a simple return policy, provide information that meets expectations to satisfy its consumers. The present study can shed light on the logistics services dimensions that align with customer expectations in the e-commerce industry. Understanding these crucial logistics dimensions can enable Shopee to better tailor their logistics operations to meet and exceed customer needs, ultimately resulting in satisfaction.
Copyright (c) 2024 Adi Prasetyo Tedjakusuma https://creativecommons.org/licenses/by/4.0
Peran Servant Leadership pada Organizational Citizenship Behavior dengan Mediasi Job Satisfaction
This study aims to determine the effect of servant leadership and perceived organizational support on organizational citizenship behavior through job satisfaction of PERUMDAM Tirta Projotamansari Bantul Yogyakarta emplo-yees. This research is quantitative, and primary data in the form of filling out questionnaires were taken with a census technique on 55 respondents. The data were collected through a direct survey, and then, processed using multiple linear regression analysis using SPSS version 23 and sobel test using daniel soper calculator. The results showed that servant leadership has a significant positive effect on job satisfaction, job satisfaction has a significant positive effect on organizational citizenship behavior, and job satisfaction mediates the effect of servant leadership on organizational citizenship behavior. Companies can improve the implementation of servant leadership which is still low among employees so that it can strengthen employee job satisfaction and contribute to organizational citizenship behavior.
Copyright (c) 2024 Dewi Karomatun Nur Jannah, Ignatius Soni Kurniawan, Nala Tri Kusuma, Nala Tri Kusuma https://creativecommons.org/licenses/by/4.0
Peran locus of control pada perilaku pengelolaan keuangan nelayan
Perilaku pengelolaan keuangan merupakan topik riset yang perlu dikaji sampai dengan saat ini. Hal ini disebabkan karena karena banyaknya faktor yang dapat mempengaruhi perilaku seseorang dalam mengelola keuangannya. Tujuan penelitian ini adalah untuk menguji serta menganalisis locous of control, pengetahuan keuangan serta pendapatan pada perilaku pengelolaan keuangan nelayan di pulau Bawean, Jawa Timur. Penelitian ini menggunakan purposive sampling. Data penelitian ini bersumber pada data primer yang diperoleh dari responden. Penelitian ini merupakan penelitian kuantitatif dimana dalam pengumpulan datanya menggunakan metode survei. Data dikumpulkan dengan cara menyebar kuesioner baik offline maupun online melalui goole form di pulau Bawean. Teknik analisis yang digunakan adalah structural equation model. Hasil penelitian ini berhasil membuktikan bahwa locus of control dan pengetahuan keuangan mempunyai peran sangat penting dalam perilaku pengelolaan keuangan nelayan di pulau Bawean. Sementara pendapatan tidak berdampak pada pengelolaan keuangannya. Hasil ini berimplikasi dalam kehidupan nelayan di pulau Bawean untuk selalu mengendalikan diri serta meningkatkan pengetahuan keuangannya agar bijak dalam mengelola keuangannya.
Copyright (c) 2023 Ahmad Rizki Alfiani, Rr Iramani Iramani
Dampak pandemi Covid-19 terhadap kinerja keuangan perusahaan manufaktur yang terdaftar di BEI
Kinerja keuangan memegang peranan penting bagi perusahaan manufaktur. Namun, pandemi Covid-19 menjadi tantangan bagi kinerja keuangan mereka akibat turunnya daya beli masyarakat. Penelitian ini bertujuan untuk mengeksplorasi apakah pandemi Covid-19 menyebabkan penurunan kinerja keuangan perusahaan manufaktur. Untuk mengukur kinerja keuangan, penelitian ini menggunakan berbagai rasio keuangan, seperti likuiditas, solvabilitas, rentabilitas, dan aktivitas. Sampel terdiri dari 137 perusahaan manufaktur yang diamati selama periode 2018 hingga 2021, menghasilkan 548 titik data. Metode pengambilan sampel yang digunakan dalam penelitian ini adalah purposive sampling. Hipotesis diuji dengan menggunakan Wilcoxon Signed Rank Test. Temuan tersebut mengindikasikan bahwa pandemi Covid-19 memang berdampak negatif terhadap kinerja keuangan perusahaan manufaktur secara keseluruhan, terutama pada variabel profitabilitas dan aktivitas. Namun, likuiditas dan solvabilitas perusahaan-perusahaan tersebut belum mengalami penurunan. Menariknya, sektor lain merespons secara berbeda terhadap pandemi Covid-19, menunjukkan hasil yang berbeda. Implikasi dari penelitian tersebut menunjukkan bahwa perusahaan manufaktur harus fokus pada peningkatan solvabilitas, profitabilitas, dan aktivitas bisnis mereka secara keseluruhan, karena rasio ini terpengaruh secara negatif selama pandemi. Bagi investor, disarankan untuk mempertimbangkan berinvestasi di perusahaan manufaktur dalam sektor industri dasar dan kimia, karena mereka telah menunjukkan kemampuan untuk menghasilkan keuntungan meskipun ada tantangan yang ditimbulkan oleh pandemi.
Copyright (c) 2023 Sholikha Oktavi Khalifaturofi'ah
Studi kebijakan dividen dan kinerja keuangan pada perusahaan manufaktur
Sektor manufaktur memegang peranan penting dalam menggerakkan pere-konomian Indonesia. Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang mempengaruhi kebijakan dividen pada perusahaan manufaktur yang terdaftar di Bursa Efek Indonesia. Faktor-faktor tersebut meliputi profitabilitas (diukur dengan ROA), struktur modal (diukur dengan DER), ukuran perusahaan (diukur dengan SIZE), dan likuiditas (diukur dengan CR). Penelitian ini menggunakan pendekatan asosiatif kausal dan kuantitatif, dengan menggunakan data sekunder dari laporan keuangan yang tersedia di website Bursa Efek Indonesia. Penelitian ini menggunakan metode purposive sampling untuk memilih 76 perusahaan manufaktur yang memenuhi kriteria. Analisis deskriptif dan Analisis Regresi Linier Berganda digunakan sebagai metode analisis. Temuan menunjukkan bahwa profitabilitas, ukuran perusahaan, dan likuiditas berpengaruh signifikan terhadap kebijakan dividen, sedangkan struktur modal tidak menunjukkan pengaruh signifikan. Konsekuensinya, perusahaan disarankan untuk meningkatkan profitabilitas, likuiditas, dan kinerja mereka dalam hal ukuran perusahaan untuk memberikan dividen yang menarik bagi investor mereka.