PENGARUH KEPERCAYAAN PELANGGAN TERHADAP WORD OF MOUTH, NIAT BELI DAN RETENSI PELANGGAN GERAI INDOMARET DI SURABAYA. JBB [Internet]. 2014 Sep. 1 [cited 2025 Aug. 28];4(1):31-42. Available from: https://journal.perbanas.ac.id/index.php/jbb/article/view/291