PENINGKATAN KEUNGGULAN BERSAING BERBASIS KNOWLEDGE MANAGEMENT MELALUI INTELLECTUAL CAPITAL DAN INOVASI DI SURABAYA PLAZA HOTEL. JBB [Internet]. 2013 May 1 [cited 2025 Sep. 18];3(1):1-16. Available from: https://journal.perbanas.ac.id/index.php/jbb/article/view/249