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Farah Alya Abidah, Rachmat B. Pengaruh service quality, trust, customer satisfaction, terhadap customer loyalty nasabah bank mandiri di Surabaya. JBB [Internet]. 2025 Nov. 19 [cited 2025 Nov. 20];14(02):235-51. Available from: https://journal.perbanas.ac.id/index.php/jbb/article/view/5016