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Farah Alya Abidah, Rachmat B. Pengaruh kualitas layanan, kepercayaan, kepuasan nasabah, terhadap loyalitas nasabah Bank Mandiri di Surabaya. JBB [Internet]. 2025 Nov. 19 [cited 2026 Jan. 21];14(2):235-51. Available from: https://journal.perbanas.ac.id/index.php/jbb/article/view/5016