“Pengaruh Kualitas Layanan, Kepuasan Pelanggan Dan Keterikatan Pelanggan Terhadap Loyalitas Pelanggan Grab Di Surabaya”. Journal of Business & Banking 10, no. 1 (October 30, 2020): 33–52. Accessed August 20, 2025. https://journal.perbanas.ac.id/index.php/jbb/article/view/1760.