., Purnamawati, and Yusak Anshori. 2013. “PENINGKATAN KEUNGGULAN BERSAING BERBASIS KNOWLEDGE MANAGEMENT MELALUI INTELLECTUAL CAPITAL DAN INOVASI DI SURABAYA PLAZA HOTEL”. Journal of Business & Banking 3 (1): 1-16. https://doi.org/10.14414/jbb.v3i1.249.