Pengaruh Kualitas Layanan, Kepuasan Pelanggan dan Keterikatan Pelanggan terhadap Loyalitas Pelanggan Grab di Surabaya. Journal of Business & Banking, [S. l.], v. 10, n. 1, p. 33–52, 2020. DOI: 10.14414/jbb.v10i1.1760. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/1760. Acesso em: 20 aug. 2025.