PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK PENGGUNA E-BANKING DI SURABAYA. Journal of Business & Banking, [S. l.], v. 4, n. 2, p. 245–160, 2015. DOI: 10.14414/jbb.v4i2.375. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/375. Acesso em: 18 sep. 2025.