PENGARUH KEPERCAYAAN PELANGGAN TERHADAP WORD OF MOUTH, NIAT BELI DAN RETENSI PELANGGAN GERAI INDOMARET DI SURABAYA. Journal of Business & Banking, [S. l.], v. 4, n. 1, p. 31–42, 2014. DOI: 10.14414/jbb.v4i1.291. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/291. Acesso em: 28 aug. 2025.