PENGARUH KERAMAHAN, KREDIBILITAS DAN CITRA KARYAWAN TERHADAP KEDEKATAN KARYAWAN DAN KEPUASAN NASABAH PRODUK TABUNGAN BANK KONVENSIONAL DI SURABAYA. Journal of Business & Banking, [S. l.], v. 3, n. 1, p. 81–92, 2013. DOI: 10.14414/jbb.v3i1.256. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/256. Acesso em: 7 aug. 2025.