PENGARUH KUALITAS LAYANAN DAN KEPUASAN EMOSIONAL TERHADAP KUALITAS HUBUNGAN DAN LOYALITAS PELANGGAN KFC DI SURABAYA. Journal of Business & Banking, [S. l.], v. 3, n. 1, p. 17–30, 2013. DOI: 10.14414/jbb.v3i1.251. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/251. Acesso em: 18 sep. 2025.