PENGARUH VARIABEL KEPUASAN, KEPERCAYAAN, DAN KOMITMEN AFEKTIF TERHADAP PERPINDAHAN NASABAH DI SURABAYA. Journal of Business & Banking, [S. l.], v. 2, n. 1, p. 97–112, 2012. DOI: 10.14414/jbb.v2i1.167. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/167. Acesso em: 28 aug. 2025.