HARAPAN TERHADAP KEPUASAN DAN DAMPAKNYA PADA KELUHAN DAN LOYALITAS PELANGGAN (STUDI DI KFC AHMAD YANI). Journal of Business & Banking, [S. l.], v. 2, n. 1, p. 9–20, 2012. DOI: 10.14414/jbb.v2i1.160. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/160. Acesso em: 28 aug. 2025.