KEPERCAYAAN, KOMITMEN, KOMUNIKASI, PENANGANAN KONFLIK, DAN PERANNNYA TERHADAP KEPUASAN TERHADAP LOYALITAS NASABAH BANK BCA DI SURABAYA. Journal of Business & Banking, [S. l.], v. 1, n. 2, p. 117–130, 2011. DOI: 10.14414/jbb.v1i2.245. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/245. Acesso em: 28 aug. 2025.