PENGARUH KUALITAS JASA PERBANKAN TERHADAP LOYALITAS NASABAH DI BANK RAKYAT INDONESIA SURABAYA. Journal of Business & Banking, [S. l.], v. 1, n. 1, p. 39–50, 2011. DOI: 10.14414/jbb.v1i1.151. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/151. Acesso em: 21 aug. 2025.