Pengaruh service quality, trust, customer satisfaction, terhadap customer loyalty nasabah bank mandiri di Surabaya. Journal of Business & Banking, [S. l.], v. 14, n. 02, p. 235–251, 2025. DOI: 10.14414/jbb.v14i02.5016. Disponível em: https://journal.perbanas.ac.id/index.php/jbb/article/view/5016. Acesso em: 18 sep. 2025.