Consumer Complaint Behavior (CCB) of Jombang Health Card (KJS) for increasing health facility service. Journal of Economics, Business, and Accountancy Ventura, [S. l.], v. 18, n. 1, p. 121–132, 2015. DOI: 10.14414/jebav.v18i1.388. Disponível em: http://journal.perbanas.ac.id/index.php/jebav/article/view/388. Acesso em: 29 aug. 2025.