Pengaruh E-service quality, kualitas informasi dan perceived value terhadap loyalitas pelanggan melalui kepuasan pelanggan grabbike. Journal of Business & Banking, [S. l.], v. 10, n. 2, p. 325–341, 2021. DOI: 10.14414/jbb.v10i2.2379. Disponível em: http://journal.perbanas.ac.id/index.php/jbb/article/view/2379. Acesso em: 18 sep. 2025.