PENGARUH KUALITAS LAYANAN, KEPUASAN NASABAH DAN CITRA BANK TERHADAP LOYALITAS NASABAH BANK MUAMALAT DI SURABAYA. Journal of Business & Banking, [S. l.], v. 2, n. 2, p. 171–184, 2012. DOI: 10.14414/jbb.v2i2.172. Disponível em: http://journal.perbanas.ac.id/index.php/jbb/article/view/172. Acesso em: 18 sep. 2025.