KEPERCAYAAN MEREK, KUALITAS LAYANAN DAN PENGARUHNYA TERHADAP LOYALITAS NASABAH BANK CIMB NIAGA DI SURABAYA. Journal of Business & Banking, [S. l.], v. 2, n. 1, p. 21–32, 2012. DOI: 10.14414/jbb.v2i1.161. Disponível em: http://journal.perbanas.ac.id/index.php/jbb/article/view/161. Acesso em: 18 sep. 2025.