FAKTOR-FAKTOR PENENTU KUALITAS JASA PERBANKAN DI SURABAYA (STUDI KOMPARASI PERSEPSI NASABAH DAN KARYAWAN). Journal of Business & Banking, [S. l.], v. 1, n. 1, p. 75–84, 2011. DOI: 10.14414/jbb.v1i1.154. Disponível em: http://journal.perbanas.ac.id/index.php/jbb/article/view/154. Acesso em: 18 sep. 2025.