FAKTOR KUALITAS LAYANAN SERTA PENGARUHNYA TERHADAP KEPUASAN DAN LOYALITAS NASABAH PERBANKAN DI AMBON. Journal of Business & Banking, [S. l.], v. 1, n. 1, p. 15–28, 2011. DOI: 10.14414/jbb.v1i1.149. Disponível em: http://journal.perbanas.ac.id/index.php/jbb/article/view/149. Acesso em: 18 sep. 2025.